Reservation Agent

2 days ago

مصر, Egypt IHG Full time

**About us**
Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.

Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.

Crowne Plaza West Cairo - Arkan, the 178-room new build will form part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge

We are currently looking for a Reservation Agent to join our amazing team.

**Your day to day**
- Sell the Crowne Plaza products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and ICHG generally) products and services
- Maintain a high level of product and service knowledge.
- Develop and maintain a regular pattern of sales calls
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses, F&B, Daily pick up etc)
- Prepare reservation sales reports.
- Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.
- Following up on traces on daily basis.
- Preparing no show and cancellation on daily basis.
- Charging prepaid booking at the time of reservations with secure pay or manual.
- Performing on daily basis profile check for upcoming arrivals.

**What we need from you**
deally, you'll have some or all of the following competencies and experience we're looking for:

- Minimum of 1- 2 years of experience in hotel reservations.
- Intermediate knowledge of Microsoft Office
- Advanced in writing and speaking English
- Knowledge in Opera is desirable
- Ability to work both independently and within a team environment.

**What we offer**
In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be yourself.

We are an equal opportunity employer.

Job Reference: EMEAA25695

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