Reservations Agent

2 days ago

مصر, Egypt Brilliance HR Services Full time

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?
, you should maintain the attitude, skills, and values that follow:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- computer proficiency

**Salary**: E£2,800.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Are you willing to travel to the Dubai, UAE?

**Experience**:

- Hotel reservation: 1 year (required)
- Opera PMS: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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