Reservation Agent

6 days ago

مصر, Egypt Meeting Point Egypt Full time

**The Reservation Agent **This position is responsible for conducting reservation functions by assisting clients in making, altering, and canceling reservations.

**Key Responsibilities**:

- System entry of incoming reservations and bookings as per SOP and SLAs.
- Confirm vendor or internal supplier confirmations within agreed timelines.
- Identify and communicate any special handling instructions to the relevant operational teams.
- Identify any issues with costing or pricing within the reservation/booking.
- Handling availability and pricing requests received from clients.
- Process cancellations, no-shows, and booking amendments in line with SOP.
- On-shift support to Contact Centre.

**Key Skills**:

- Excellent conversational Standard English level.
- Communication and interpersonal Skills.

**Knowledge / Experience**:

- 0-2 years of experience in a relevant industry OR 2-4 years of experience in a relevant industry and on-the-job practical training.

**Competencies**:

- Readiness to learn and change.
- Teamwork.
- Structured working

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