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Payment Support Specailist

2 weeks ago

مصر, Egypt Vodafone Full time

**Role Purpose**:
**Role purpose**:

- To operate and maintain the Services Management Payments nodes on daily working hours & On call basis.
- Full responsibility of owned service E2E
- Full responsibility on service availability and success ratio
- To Share knowledge to SOC, Solutions and support team members
- To solve individual or global internal/external customers complains.
- To report and escalate the network problems according to the agreements & rules.
- To implement required network changes with mínimal impact on the customers.
- Full awareness and compliance with ITIL framework and best practices

**Key accountabilities and decision ownership**:

- Solve Global Problems / Act upon escalated alarms /complains from the services operations front line Team.
- Acceptance of new services/machines
- Demonstrated strong troubleshooting skills and root cause analysis to eliminate repeat issues; recommends and implements improvements
- Manage and coordinate vendor activities
- Develop documentation to support projects, programs and system configurations

Core competencies, knowledge and experience [max 5]:

- Education: University degree, major in Engineering.
- Work Experience: 2+ years of experience
- Personal skills: Open minded, ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, Influencer.

**Must have technical / professional qualifications**:

- Required good Knowledge with different operating systems (Unix, Linux, ), Database maintenance and housekeeping,
- Strong knowledge in shell scripting and SQL queries.
- Robust knowledge in cluster solutions.
- Advanced trouble shooting skills E2E including OS, DB & Infrastructure
- Virtualization hands-on experience
- Good theoretical knowledge about switching and GSM.
- Devops & Agile experience
- Proven Leadership skills