Client Care Officer

1 week ago


مصر, Egypt Microtech Software Solutions Full time

If you are looking for a career that provides challenge, high rewards and a creative, respectful work environment then Microtech is the place for you. Microtech provides a fast moving, challenging and rewarding environment in which to work. The company continually receives awards for its commitment to providing a safe and healthy work environment for its employees. Microtech always Searches for talented individuals to join its high performance team.

**Reports To**: Client Care Manager - ERP Division

**Department**: Professional Services - ERP Division

**Essential Duties and Responsibilities**:

- Receives, analyzes, and reports customer complaints.
- Refers major hardware/software problems to service personnel/development department for correction.
- Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
- Reports any service defects to management on a daily basis.
- Analyzes customer reported problems and reports to appropriate channels problem areas in products.
- Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
- Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
- Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
- Provide on-site, customer support to assigned portfolio of customers.
- Implement Customer retention strategies.
- Responsible for contract renewal and account 'œsaves'
- in assigned portfolio.

**Job Qualifications and Requirements**:

- Bachelor degree (B.A.) in accounting/business/manufacturing major.
- Good negotiation skills.
- Ability to handle and prioritize multiple assignments and meet deadlines.
- Strong organizational, administrative and time management skills.
- Strong analytical/ quantitative skills.
- Strong written and verbal communication skills including presentations.
- Ability to foster teamwork across functional areas and within care to provide seamless service to customers.
- Ability to achieve goals in a changing work environment.
- Proven commitment to deliver exceptional customer service.
- 1-3 years of related experience and/or training.



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