Customer Care Agent

1 day ago

مصر, Egypt Sary Full time

Join Sary, where we are revolutionizing the wholesale industry by offering an unparalleled shopping experience directly from wholesale markets. Our operational and technical innovations enable businesses to efficiently manage their purchases. Through our platforms, thousands of businesses gain access to extensive wholesale listings from numerous suppliers, all at competitive costs and with exceptional service.

We are currently seeking a talented individual to take on the role of Sary **Customer Care Agent**. As a key member of our team, you will be at the forefront of providing excellent customer support and ensuring our clients receive a personalized and satisfying experience. Join us on our journey to redefine the wholesale landscape and make a significant impact in the industry.

**Responsibilities**:

- Respond promptly and warmly to inbound communication, ensuring a friendly and professional customer experience.
- Conduct outbound calls as requested, proactively addressing customer inquiries and concerns.
- Create and manage customer service trouble tickets with efficiency and accuracy, ensuring timely resolution and follow-up.
- Demonstrate exceptional problem-solving skills, effectively evaluating customer issues and providing tailored solutions.
- Upsell products and services when appropriate, enhancing customer satisfaction and promoting our offerings.
- Utilize available resources to research and gather the necessary information to address customer inquiries effectively.
- Collaborate with team members, expertly routing communication when necessary to provide seamless customer support.
- Take comprehensive notes from customer interactions, ensuring a detailed record for future reference and improvements.
- Identify and address any potential issues or challenges customers may be facing with empathy and professionalism.
- Report and analyze customer feedback, contributing to our ongoing efforts to enhance our services continuously.
- Maintain accurate call logs and reports, providing valuable insights for performance evaluation and improvement.
- Manage and update customer databases, ensuring up-to-date and relevant information.
- Follow up on customer calls and chat interactions, ensuring customer satisfaction and efficient issue resolution.
- Foster customer loyalty by consistently offering exceptional phone-based experiences.
- Serve both internal stakeholders (drivers, vendors) and external stakeholders (customers) with dedication and professionalism.

**Requirements**:

- Proven 1 - 2 years of experience in customer care or related customer service roles.
- Bachelor's degree in a related field, showcasing a commitment to continuous learning and professional growth.
- Strong analytical aptitude, with a demonstrated ability to analyze and interpret data, and build quantitative models.
- Ability to collaborate effectively with personnel at all levels within the organization.
- Excellent oral and written communication skills, ensuring clear and concise interactions.
- Exceptional creative thinking skills, with an emphasis on developing innovative solutions for complex challenges.

**Benefits**

NA

  • Customer Care Agent

    1 week ago

    مصر, Egypt Cartona For Information Technology Full time

    **About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market. **What we are...

  • Team Lead Customer Care

    1 day ago

    مصر, Egypt Talabat Full time

    General purpose of the job: Job responsibilities and duties: Task- Support agents in the day-to-day operations to secure complete orders and achieve team members’ operations targets.- Improve customer experiences and customer satisfaction by assisting agents with all requires tools and skills for orders inquiries, transactions and complaints resolution...

  • Customer Care

    1 week ago

    مصر, Egypt Teleperformance Full time

    Grab your job and got hired immediately at the most friendly and professional work environment (Teleperformance).Customer support agents for more than 100 accounts with different English Levels. Work Locations: New Cairo OR Mohandseen. (Males or Females and Graduates or Undergraduates are welcomed to apply) TP Benefits: - Highest net salary in the...

  • Customer Care Representative

    1 day ago

    مصر, Egypt Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Agent

    3 days ago

    مصر, Egypt Teleperformance Full time

    Answer phone calls to help customers resolve their issues - Answer customers' inquiries - Report problem or escalate calls if needed - English profile must be +B1 - Grads, Egyptian, non-egyptian, drop outs are welcome to apply. - 5 working days a week, 9 hours a day including 1 hour break - Full commitment is essential **Benefits**: - 8000 EP net salary -...

  • Customer Care Agent

    2 weeks ago

    مصر, Egypt Teleperformance Full time

    Requirements: Answer phone calls to help customers resolve their issues - Answer customers' inquiries - Report problem or escalate calls if needed - English profile must be +B1 - Grads, Egyptians, non-egyptians, drop outs are welcome to apply. - 5 working days a week, 9 hours a day including 1 hour break - Full commitment is essential **Benefits**: - From...

  • Customer Care Representative

    7 days ago

    مصر, Egypt Curenta Full time

    About Curenta Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you. We are hiring a Customer...

  • Freight Customer Care Specialist

    1 week ago

    مصر, Egypt Fast & Accurate Full time

    **Operations activities** - Import / Export / Re-export (FCL / LCL / AIR / LAND) - Dealing with 3rd parties **Job description** - In-charge for Import & Export - Dealing with overseas and local agents for freight inquiries - Dealing with local shipping lines and agents for freight inquiries - Coordinating with clients / agents / shipping lines / 3PL - Able...

  • Customer Service Agent

    7 days ago

    مصر, Egypt Nok Human Capital Full time

    Nok Human Capital is hiring " Customer Service agents " for different languages: - Attractive package - Excellent up to Fluent English level - Excellent up to Fluent Portuguese - Males and Females - 2 Days off - Locations: ( Salah Salem - Maadi ) **Salary**: E£10,000.00 - E£18,000.00 per month

  • English Customer Care Specialist

    1 week ago

    مصر, Egypt Sutherland Global Services Full time

    **Highest salary in the whole industry. Full paid training.** We are seeking dedicated and enthusiastic individuals to join our team as a customer support agent for our USA accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answering user questions, and troubleshooting...