Customer Care Agent

1 week ago

مصر, Egypt Cartona For Information Technology Full time

**About Cartona**:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.

**What we are looking for**:
We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

location: Dokki

**Your day in a Nutshell might include**:

- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

**We are looking for you if**:

- You have strong contact handling and active listening skills.
- You have very good communication and interpersonal abilities
- You are customer oriented and have an ability to adapt/respond to different types of characters
- You have the ability to multi-task, prioritize, and manage time effectively

**You fit the bill if**:

- You have a bachelor degree in business administration or relevant field
- You have 1 to 3 years of proven customer Care/support/experience
- You are familiar with CRM systems and practices

**What’s in it for you**:

- Career Growth through our learning and development programs.
- Lots of offer and discounts in our Entertainment, Financial Support and Wellbeing program.
- Family Care Program
- Rotational working hours.

**What happens once you apply?**

Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.

**Get to Know more about Life at Cartona through the below links**:

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