Lead Solutions Manager

**About the role**:
**Functional reporting**: Head of Services Engineering

**Job band**: Senior Function

**Location**: Cairo

**Responsibilities**:

- Translating business requirements into technical specifications, including data streams, integrations, transformations, databases.
- Defining the data architecture framework, standards and principles, including modeling, metadata, security, reference data such as product codes and client categories, and master data such as clients, vendors, materials, and employees.
- Defining reference architecture, which is a pattern that others can follow to create and improve data systems.
- Defining data flows, i.e., which parts of the organization generate data, which require data to function, how data flows are managed, and how data changes in transition.
- Collaborating and coordinating with multiple departments, stakeholders, partners, and external vendors.
- Design models of data processing that implement the intended business model.
- Develop diagrams representing key data entities and their relationships.
- Generate a list of components needed to build the designed system.
- Communicate clearly, simply, and effectively.
- Report on engagements progress/issues/risks to the local/functional manager.
- Ensure high quality and on time delivery of all team deliverables.
- Own the high-level overall view of the service management products eco-system (Architecture, processes, maintenance, etc ).
- Develop and maintain architecture documents.
- Arbitrate requests for new functionalities and coordinate the evaluation of implementation alternatives mainly in the context of TTM (time to market) projects.
- Review and monitor development and test plans and results for individual product components.
- Plan and evaluate cross-component integrations and related tests.
- Monitor internal and external customer feedback relevant to the architecture.
- Monitor market and technology trends and product development plans regarding platform technology partners.
- Engage with other OBS functions (e.g., CS, CS&O, and IT&S) to make recommendations how the service architecture should evolve in response to customer feedback and profitable market opportunities.
- Harmonize the design of new services with the service acceleration products.
- Support the enhancement of the solution integration processes, to optimize time and ensure quality deliverables including low level design and solution implementation plans.
- Contribute to the development and optimization of the delivery tools.
- Participates as a Subject Matter Expert in the definition of the operating account of the new product by consolidating presales process and tools.
- Launch the service and support operations teams to manage the implementation of the first customers.
- Build, and design proposals to the customers based on analyzing and understanding customer needs as well as understating of current version offerings and limitations.
- Participating in new process creation committees to guarantee proper handover and interlock required between presales, delivery and operations.
- Understanding different markets requirements, and provide feedback for offer development or enhancement for certain markets or verticals.

**About you**:

- Deep understanding of the system development life cycle, project management approaches, and requirements, design, and test techniques.
- Data modeling and design proven experience, covering entities, attributes and its relationship.
- Ability to establish data management and reporting technologies, and have knowledge of columnar and NoSQL databases, predictive analytics, data visualization, and unstructured data.
- Ability to articulate, persuasive, conceive and portray the big data picture to others.
- Minimum of 5+ years of experience in foundational database skills, Database management system software, especially Microsoft SQL Server.
- Minimum 5 to 7+ in Software development of web-based technologies: HTML, CSS, API (SOAP & REST), JAVA SCRIPT, etc.
- Experience in ServiceNow development and architecture Or equivalent experience.
- Successful experience in a customer facing pre/post sales.
- Strong Knowledge of Service Management activities.
- Ability to effectively matrix manage other Orange organizations (i.e. Sales, Project Managers, Operation, PPM, etc..) in the delivery of Service management solutions.
- Ability to deal with a large and demanding customers under tight timeframes.
- Team working, conflict management, presentation skills.
- Knowledge and understanding of selling in an indirect or direct channel model.
- Flexibility and openness to new technical and commercial processes.

**Additional information**:
**Education and Experience**:

- B.Sc. Communication or Computer Engineering Degree, Electrical Engineering, or related field.
- MBA / master’s degree or equivalent.
- Minimum 5 years of Software Development experience.
- Minimum 7 years of database experience.
- ITIL experience.
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