Enterprise Sales Operations Champion

6 days ago

الجيزة, Egypt Orange Egypt Full time

**Purpose of the Role**:
The Enterprise Sales Operations Champion ensures seamless operational support for the enterprise sales team by streamlining processes, resolving issues, and maintaining high-quality standards across sales operations. This role acts as a bridge between sales representatives, customers, and internal departments to optimize customer satisfaction, operational efficiency, and revenue generation.

**Key Responsibilities**:
**Operational Support**:

- Generate and analyze daily quality reports for entry figures across direct sales channels to ensure successful activations.
- Prepare and share daily rejection reports, facilitating efficient follow-up on Service Requests (SRs).

**Request and Issue Management**:

- Receive requests from Channel Partners (CPs) and Account Managers, ensuring timely redirection to the appropriate department.
- Review, validate, and submit contracts using the Siebel system.
- Follow up on all submitted requests and complaints, coordinating with departments such as the Operations Coordination Center (OCC), Save Team, Data Team, and Activation Team.

**Problem Resolution**:

- Handle network issues, SIM card changes, and delegation requests, ensuring swift resolution and communication.
- Address and follow up on all cases related to the loyalty program, including account-level and dial-level inquiries, coordinating with the respective contact person.

**Quality Assurance**:
Ensure compliance with established operational standards and guidelines to enhance customer experience and internal efficiency.

**Qualifications and Skills**:
**Education and Experience**:

- Bachelors degree in Business Administration, Sales, or a related field.
- Minimum of 2-3 years of experience in sales operations or a similar role, preferably within the telecommunications sector.

**Skills**:

- Exceptional problem-solving and organizational skills.
- Strong communication and interpersonal abilities to liaise effectively with various stakeholders.
- Attention to detail and a commitment to quality assurance.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

**Contrat**:
CDI

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