Vendor Operations Manager

3 days ago

مصر, Egypt Mrsool Full time

Overview:
The Vendor Operations Manager will play a critical role in enhancing the operational efficiency of our restaurant partners and optimizing the riders' waiting time at restaurants for order pickups. This role requires a strategic and analytical thinker with excellent communication and relationship-building skills. The Vendor Operations Manager will work closely with restaurant partners, the delivery team, and other internal stakeholders to drive improvements and deliver exceptional service.

Key Responsibilities:
Restaurant Partner Management:

- Build and maintain strong relationships with restaurant partners, serving as the primary point of contact for operational issues and improvements.
- Conduct regular performance reviews with restaurant partners to identify areas for improvement and implement best practices.
- Develop and deliver training programs to educate restaurant partners on operational standards and efficiency techniques.

Operational Optimization:

- Analyze data and metrics related to order preparation and pickup times to identify bottlenecks and inefficiencies.
- Implement process improvements to reduce riders' waiting time at restaurants and enhance overall order fulfillment speed.
- Collaborate with restaurant partners to streamline order preparation processes and improve communication between kitchen staff and delivery riders.

Rider Coordination:

- Work closely with the delivery team to ensure riders are dispatched efficiently and orders are picked up promptly.
- Monitor rider wait times at restaurants and address any issues that may cause delays.
- Provide feedback to the delivery team on performance and suggest areas for improvement based on data analysis.

Performance Monitoring
- Develop and track key performance indicators (KPIs) related to restaurant operations and rider wait times.
- Prepare regular reports on operational performance and present findings to senior management.
- Use data-driven insights to recommend and implement strategic initiatives for continuous improvement.

Customer Experience
- Ensure that operational improvements lead to an enhanced customer experience, with faster delivery times and higher order accuracy.
- Address and resolve any operational issues that impact customer satisfaction.

**Requirements**:

- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 3-5 years of experience in operations management, preferably in the food delivery or restaurant industry.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with restaurant partners and internal teams.
- Proven track record of implementing process improvements and optimizing operational efficiency.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data analysis tools.

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