Service Delivery Engineer 1

7 days ago

Cairo, Egypt Dell Technologies Full time

Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as an Engineer on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

- Interface directly with customers to coordinate project activities and support issues
- Build and review design, functional, technical and/or process documentation
- Focus on data collection and analysis of specific issues with internal team
- Develop and sustain effective communication to collaborate with cross-functional internal teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Entry level position requiring 0 to 2 years of related experience
- Organizational and planning skills to coordinate program deliverables
- Ability to set priorities and delegate
- Analytical, problem-solving and negotiation skills
- French/ German/ Italian/ Spanish/ Russian Speakers

Desirable Requirements
- Bachelor's degree

Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

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