Service Delivery Specialist

Service Delivery Specialist for an International customers

Title: Service Delivery Specialist
Industry: IT Software
Reporting Line: Technical Director & Client (POC)
Position Type: Full Time
Level: Team Leader
Location: Cairo Office, New Cairo

About the Job:

We are seeking a highly skilled and experienced Service Delivery Specialist with a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.

Job Description:

• Ensure the organization hires the right technical talent.
• Lead and develop employees and teams to meet current and future customer needs.
• Oversee the core elements of a professional IT operation, including infrastructure, licenses, and methodologies.
• Participate in customer projects when required, such as code reviews, architecture design, and technical consultancy.
• Collaborate closely with customers, offering technical insights and building strong business relationships.
• Identify challenges and risks, and address them with creativity, initiative, and determination.
• Work independently with a high level of energy and focus, while contributing effectively as part of a team.

Job Requirements:

• Bachelor's degree in computer science or software engineering (MUST).
• Minimum 3+ years of experience in service delivery management.
• Hands-on experience in the software development industry.
• International work experience is preferred.
• Proven background in software development in roles such as Team Leader, Architect, or Technical Manager, with broad technical knowledge.
• Direct customer interaction experience and ability to translate business needs into technical solutions.
• Demonstrated ability to lead, motivate, and manage technical teams in a collaborative environment.

Skills & Competencies:

• Strong ability to manage priorities and perform effectively in a fast-paced environment.
• Excellent organizational and communication skills.
• High degree of commitment to employees, customers, and company objectives.
• Strong problem-solving skills with the ability to identify and mitigate risks.
• Team-oriented mindset with a proven ability to deliver results.
• Experience in Agile methodology.

Join Us and Thrive Here's What We Offer:

• Seamless Commute: Enjoy hassle-free transportation to and from work
• Work-Life Harmony: We believe in balancing your professional and personal life—because you deserve it
• Competitive Salary: We value your skills and offer an attractive package.
• Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
• Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
• Empowered Environment: Experience a management style that's open and inclusive, rooted in Scandinavian values.
• Grow With Us: Unlock your potential with opportunities for personal development and continuous learning
• Travel: Travel to connect with your client and build lasting relationships

About CrossWorkers:

We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.

Since 2009, we have been delivering excellent services in offshoring software development.

Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.

We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.