Service Delivery Manager

2 days ago

New Cairo City, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for a Service Delivery Manager for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

Responsibilities:

  • 1. Account Development (AD)

  • Drive account development with stakeholders on both group and regional levels.

  • Actively participate in global and strategic engagement projects.
  • Identify new opportunities and areas where the project scope can be expanded.
  • Encourage the client to explore additional areas that could increase engagement scope.

  • Support the sales process and collaborate with sales and transition teams to ensure effective setup for new deals.

  • 2. Financial Analysis

  • Conduct revenue and cost analysis.

  • Support budgeting and forecasting processes.

  • Monitor and manage overdue receivables.

  • 3. Service Delivery Management

  • Ensure all KPI and SLA targets are met according to client expectations.

  • Assign priorities for operations and services delivered to the client.

  • Ensure sufficient resources are allocated for smooth operations.

  • 4. Improvements & Productivity

  • Discuss and agree on yearly productivity levels with the client.

  • Drive process standardization and seek continuous improvement opportunities (including LEAN initiatives).

  • Encourage the team to actively participate in improvement efforts.

  • 5. Team Management

  • Build strong, effective, and motivated teams focused on achieving objectives.

  • Foster cooperation, teamwork, and knowledge sharing.

  • Support talent development and take part in the recruitment process.

  • 6. Compliance

  • Ensure engagement compliance with ISO and other relevant standards.

  • Support internal and external audits.
Requirements
  • 7+ years of relevant experience.

  • Bachelor's degree in finance.

  • Master's degree in finance is highly preferred.

  • Process knowledge (PTP, OTC, RTR, End to End FAO process)
  • Basic knowledge of various systems in use: Oracle, SAP, Zendesk or other ticketing tool
Benefits

  • Competitive Salary based on experience

  • Social and medical insurance

  • Learning, development and career progression

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