Senior Product Manager Service Desk and Multi

1 week ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
**Main missions**:

- Manage offers development and evolutions from creation to launch,
- Define the product vision, roadmap and features considering customers and sales channels inputs and feedbacks,
- Take into account customer journey, digital journey, SLA
- Ensure the value is released on time, with the support from a project manager,
- Manage the offers lifecycle,
- Propose, contribute and enforce our marketing strategy allowing to reach our objectives in terms of revenues, customer satisfaction and operational improvements.

**Main activities**:

- Anticipate market evolutions (customer needs, competition, etc ),
- Benchmark with our competitors,
- Contribute to marketing strategy and propose offers evolutions that will be in line with revenues expectations and BU profitability.
- Focus on customer needs with modern methods such as Design Thinking,
- Develop new offers (or offers evolution) in line with SAFe methodology, and in coordination with other marketing teams, IT (CTIO) and operations (GDO).
- Identify the Business Hypothesis and build the Lean Business Case,
- Define the product vision, value proposition, high-level roadmap, and MVP (Minimum Value Proposition),
- Right SAFe Epics, Features, and User Stories,
- Prioritize the product backlog based on SAFe methodologies (WSJF),
- Coordinate with Sales channels to align on priorities,
- Participate in the Product Increment Planning,
- Develop the MVP and learn from the ground to pivot or persevere.
- Anticipate economic and financial performances of our offers, by building-up the Business Case with finance,
- Manage offers economic piloting (budget follow-up, profitability, gap analysis, proposal and improvement plans),
- Support and animate operations and channels

**Votre profil**:
**Competencies**
- Customer centricity
- Value driven decision making
- B to B commercial experience
- Marketing experience
- Innovative spirit and curiosity
- Pragmatism and enthusiasm
- Pedagogy, writing skills, communication
- Autonomy and responsibility
- Result orientation, with a constant obsession on time-to-market
- Assertiveness, ability to convince stakeholders, manage objections, push your views, challenge contributors on costs and deadlines
- 10+ years of professional experience
- Speaking French (must have) and English.

**Entité**:
Products and Marketing
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI

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