Professional Services Senior Product Manager

**Votre rôle**:
Mission:
Part of the “Communication Services Business line”, the Global Professional Services (GPS) department mission is to develop and maintain innovative, sustainable and transversal Digital and Professional Services offers and capabilities to support all types of telco/digital integrated solutions shaped in the zones (Sales Channels) in alignment with Orange Business Strategic Value Propositions.

Professional Services are at the heart of Orange Business development plan, bringing around 700M€ of yearly revenues. They are a strong lever for customer satisfaction, loyalty, and upselling. We are investing a lot to revamp our portfolio to shift to a platform-based model with modular, a la carte services.

The GPS marketing team aims at creating and developing transversal service offers and customer care services for our international (International Zone) and French customers (France Zone & DEF).

We also create sales collateral and build the service catalogue together with sales channels and operations.

Product Manager missions will be to develop value, revenues and margin for professional services offers for France and international customers.

**Product Portfolio**:

- Our offers portfolio covers the full spectrum of Professional Services, including Consulting, Implementation Services (project management, expertise) and Service Management (Incident, Problem, Crisis, Change, Success Management, etc...).
- We address the digital journey and portals of our offers. We design SLA.
- We own flagship offers on innovative service management: Observability & AIops, and MSI (multi-sourcing integration).

**Votre profil**:

- Customer centricity
- Value-driven decision making
- Result orientation, with a constant obsession on time-to-market
- Ability to convince stakeholders, manage objections, push your views, challenge contributors on costs and deadlines
- B to B commercial experience or Customer Support experience
- Ability to benchmark towards competition
- Pragmatism and enthusiasm
- Pedagogy, writing skills, communication
- Autonomy and responsibility
- Experience in Agility (SCRUM, SAFe)
- 10+ years of professional experience

Speaking **French and English**.**

**Le plus de l'offre**:

- Manage offers development and evolutions from creation to launch,
- Manage the offers lifecycle (offer evolutions),
- Define the product vision, roadmap and features considering customers and sales channels inputs and feedbacks,
- Take into account customer journey, digital journey, SLA
- Ensure the value is released on time, with the support from a project manager,
- Propose, contribute and enforce our marketing strategy allowing to reach our objectives in terms of revenues, customer satisfaction and operational improvements.

Main Activities:

- Anticipate market evolutions (customer needs, competition, etc ),
- Benchmark with our competitors,
- Contribute to marketing strategy and propose offers evolutions that will be in line with revenues expectations and BU profitability.
- Focus on customer needs with modern methods such as Design Thinking,
- Develop new offers (or offers evolution) in line with SAFe methodology, and in coordination with other marketing teams, IT (CTIO) and operations (GDO).
- Identify the Business Hypothesis and build the Lean Business Case,
- Define the product vision, value proposition, high-level roadmap, and MVP (Minimum Value Proposition),
- Right SAFe Epics, Features, and User Stories, taking the role of PO (Product Owner) and/or PM (Product Management)
- Prioritize the product backlog based on SAFe methodologies (WSJF),
- Coordinate with Sales channels to align on priorities,
- Participate in the Product Increment Planning,
- Develop the MVP and learn from the ground to pivot or persevere.
- Anticipate economic and financial performances of our offers, by building-up the Business Case with finance,
- Manage offers economic piloting (budget follow-up, profitability, gap analysis, proposal and improvement plans),
- Support and animate operations and channels

**Entité**:
Products and Marketing
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI