Chief Customer Officer

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**Envision Employment Solutions** is currently looking for a
**Chief Customer Officer [CCO] **for one of our partners, a very well-known Company.

**Job Summary**:
Our Partner is looking for a Chief Customer Officer who will provide the leadership and direction as well as overseeing Marketing, Customer Experience (CX) and Customer Care.

**Responsibilities**:

- ** Developing, monitoring, and ensuring strategy implantation**:

- Develops business strategies and plans ensuring their full alignment with company strategy and objectives.
- Sets the directions, inspires people, and drives/changes the mindset & culture, as well as the execution mechanisms to achieve business results.
- Ensures high levels of quality, accuracy, and process consistency and integration in planning, forecasting, and budgeting approaches used by the organization.
- Overseas operations and business activities to ensure they produce the desired results and consistency with the overall strategy and mission.
- **Leading all Marketing aspects**:

- Builds relationships with media and stakeholders through creative PR strategies.
- Leads the development and implementation of a cohesive marketing plan to increase brand awareness.
- Directs, plans, and leads the implementation of the policies, objectives, or activities of Customer’s Division to ensure achieving business objectives.
- Directs the development of annual and longer-term business plans for a strategic function, ensuring alignment with strategy; quantifies business outcomes (i.e., revenues or other KPIs)
- Directs the implementation of Marketing activities to ensure the effective traffic to attract and retain the company's customers.
- Sets the directions, inspires people and drives/changes the mindset & culture, as well as the execution mechanisms to achieve business results.
- **
Leading all Customer Experience aspects**:

- Leads developing the Customer Experience framework, strategizing the consumer process and journey.
- Leads developing groundbreaking initiatives to create a unique Customer Experience environment for the company's network.
- Leads implementation of new programs, tools, and resources to better deliver exceptional customer service.
- Heads the development of both online and offline Customer Experience projects and collaborates with business owners to create a smooth user experience.
- **
Leading all Customer Care aspects**:

- Defines and leads the execution of Customer Care and Channel Strategy (1 to 3 years plan), with an objective of increasing customer satisfaction, maximizing customer value, supporting brand health and NPS among current and potential customers for both Consumer and Business customers.
- Defines Customer Care Propositions and directs building service models based on customer value, need and segment and to be aligned with budget and channel strategy (1 to 3 years plan).
- Leads all activities associated with incoming Customer Service operations, including developing and implementing policies and procedures. Ensures continuous improvement of processes, systems, and communications.
- Oversees improving Customer Service experience, creates engaged customers and facilitates organic growth.

**Requirements**:

- A Bachelor’s degree in business administration.
- MBA holder is highly preferred.
- 15+ Years of experience including at least 8 years of experience as people leader.
- Proven work experience as a VP of Marketing, Marketing Director, or another senior role.
- Demonstrable experience designing and implementing successful marketing campaigns
- Extremely strong communication (verbal, written, graphic) skills
- Ability to develop and maintain business relationships
- Strong understanding of financial reports, analytic methods, and financial data tools are often required
- High level of numerical ability
- Accuracy and attention to detail
- High emotional intelligence

**Benefits**:

- Competitive Salary
- Social Insurance
- Medical Insurance
- LTIP
- Annual Bonus

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us