Team Manager

Bachelor degree
- Fluency of English
- +2 year work experience in either Customer Service, Back Office, Content Reviewing, Content Moderating, or related positions
- +1 Year of people management experience
- Computer literacy (Excel, Word, PowerPoint, Outlook)
- Ability to work in a diverse environment

Job summary

Become a key member of a team dedicated to the quality of advertising that when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a Kindle with ads customized for you. It's a win for our customers, a win for our advertisers and a win for Amazon.

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create highly respected products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

You will be responsible in building an Operations team of approximately 15 Ad reviewers and SME/Leads supporting Ad Programs. You will work directly with the stakeholders to ensure the overall health of the processes is good. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members.

Key job responsibilities
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
- Monitor real time service levels and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team, providing individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
- Prior experience in managing a team of at least 10
- Demonstrated ability to build, develop, direct and manage a team
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments
- Ability to effectively and efficiently complete difficult goals or assignments
- Work effectively with large volumes of data
- Experience in E-commerce industry
- Google Ad word certification
- Statistics background
- Experience in ad relevance
- Experience in ad quality
- Flexibility or availability to support a different timezone if needed
- Ability to work in international teams where team members are in different locations and belong to different cultures.
- Willingness to work with sensitive issues, including but not limited to: 1) Adult content, 2) Religious and philosophically sensitive issues, 3) Alcohol, tobacco, weapons and other potentially offensive products