Presales Solutions Architect

**JOB TITLE**: Presales Solutions Architect - Retail

**DEPARTMENT**: Commercial Retail

**REPORTING TO**: Senior Solutions Architect

**ADDITIONAL INFO**: Frequent travel to customer sites will be required within MEA.

Why Join Us?

Are you passionate about shaping the future of retail technology? Join our dynamic team as a Solutions Architect, where you will design innovative, end-to-end technical solutions that transform the convenience retail experience across the MEA region. Work closely with industry leaders, cutting-edge technologies, and a collaborative team committed to excellence and innovation.

About the Role

As a Solutions Architect, you will play a pivotal role in driving our pre-sales technical strategy and delivering tailored solutions that meet the unique needs of our commercial retail customers. You will bridge the gap between business and technology, leveraging your deep expertise in convenience POS systems, retail automation, and emerging technologies to architect scalable, compliant, and future-ready solutions.

What You'll Do
- Lead pre-sales technical engagements: scope projects, develop demos/POCs, respond to RFI/RFP/RFQ, and craft compelling technical proposals.
- Collaborate with clients and internal teams to gather requirements and design innovative solutions aligned with business goals.
- Advocate for our suite of products and technologies, ensuring seamless integration and customer satisfaction.
- Identify and address unique customer needs by coordinating with product and technical teams.
- Document and share solution designs and best practices for ongoing reference and improvement.
- Develop client-facing demos and contribute insights to product development teams.
- Support product rollouts, provide training, and troubleshoot critical deployments.
- Stay at the forefront of industry trends—fuel retail transformation, payment innovations, loyalty programs, and automation.
- Travel frequently across the MEA region to engage directly with customers and partners.

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Education/ Achievements**
- Required_
- Technical degree in Computer Science, Engineering or Mathematics
- Azure or AWS Public Cloud knowledge and related cloud technologies
- High level understanding of XML, JAVA, REST, SOAP etc
- High level understanding of MS-SQL
- Working knowledge with APIs integration including RESTful APIs
- Preferred_
- Knowledge of CAD and/other
- Business Degree

**Experience/ Knowledge**
- Required_
- Technical Product/Software certifications an asset
- Has 3 to 5 years of experience in a similar client-facing role
- Has previous experience in a traditional software development or Technical Pre-Sales role.
- Has strong analytical and debugging skills.
- Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
- Excels in a collaborative and cross-functional environment.
- Experience working with payment gateways a major plus
- Excellent time management, organization, and planning skills are essential
- Flexibility to travel as required to meet with clients
- Demonstrate ability to articulate complex technical terms or processes into business language
- Able to set priorities, influence others, and manage customer and partner expectations
- Demonstrated success in customer and partner relationship management
- You are motivated, think outside of the box, and understand the purpose of process and procedures
- Experience with continuous integration and test-driven development methodologies
- Experienced in selling technical solutions is a major plus
- Preferred_
- Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous requirement
- Regulatory Experience

**Specific Skills**
- Required_
- Deep knowledge of the convenience POS retail business, including industry trends, best practices, and regulatory requirements.
- Experience with convenience POS retail systems, including hardware and software components.
- Extensive Knowledge in Automation, especially Point of Sales.
- Experience in Cloud technologies
- Analytical skills
- High Calibre presentation skills to all client levels, including C-Suite clientele
- Strong interpersonal skills
- Innovator
- Ability to aggregate different technology platforms
- Problem solver
- Displays discipline and logic;
- Uncovers and clearly articulates the problem that needs to be solved.
- Is committed to excellence and understands how daily work impacts the customer
- Highly organized and task and deadline oriented displaying intense sense of urgency
- Dedicated to exceeding customer expectations
- High problem-solving aptitude
- Preferred_
- Strong customer facing interaction
- Travel and flexibility
- Ability to work under pressure
- Demonstrate humility and self-awareness

**Potential Skills**
- Required_

Commercialisation: ability to monetize solutio