People Operations Specialist

**Overview**

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**Job summary**

The People & Culture Specialist is responsible for supporting the team with coordination, administration, implementation and maintenance of various processes and programs.

As the People & Culture Specialist you will manage and coordinate the end-to-end process for HR administration through the employee lifecycle, coordinating with key departments including Finance and Operations to handle new starters, leavers, and monthly changes.

**Key Duties & Responsibilities**:

- First point of contact regarding annual leave queries Administer the starter / leaver processes including all documentation, induction processes and exit interviews
- Maintain and update electronic and hard copy personnel record systems containing all employment-related information including absence, holidays, starters and leavers, benefits
- Maintain Medical Insurance Administration including additions, deletions, and any employee-related queries
- Prepare all letters or contracts for any changes to employee terms and conditions
- Supports the People & Culture department with all administration and/or coordination of People & Culture functions, initiatives and legislative requirements
- Respond to questions, requests and concerns from talent and management regarding the company, P&C programs, policies and guidelines
- Maintain confidentiality and security of records, files, and information
- Generate P&C data reports as required or as requested
- Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, Workplace Policies, applicant self-identification forms, department orientation checklist, etc.)
- Flexibility to respond to a range of different work situations
- Provides on-boarding support to P&C Team & hiring managers
- Maintain recognition milestones and birthday calendars
- Maintain updated organization charts
- Support on ad hoc P&C projects when required

**Required Skills/Abilities**:

- Previous experience in administration/customer services, preferably within a P&C Team
- Knowledge of various HR systems/processes in general.
- Ability to prioritize multiple tasks and complete work accurately and on time
- Discretion, sound judgement and a genuine interest in pursuing a career to the delivery or People Strategy
- Effective interpersonal skills (both written and verbal)

**Education**
- Relevant experience and/or education in the Human Resource field

**Benefits**
- Private Medical Insurance & life cover
- Transportation & Mobile Allowance Benefit
- Annual pay review and opportunity to advance your career
- Annual Discretionary Bonus and pay review
- Hybrid working environment
- Inclusive working environment with enhanced maternity and paternity benefits
- Work and organizational culture which values learning
- Regular perks such as company social, well-being & CSR events
- Your Birthday Off
- Extra day of leave for every year of completion