Specialist People Operations

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**We’re looking for a People Operations Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq
**What’s On Your Plate?**
Onboarding:

- Processes required documents for Insurance and onboarding on HRIS systems
- Help New joiners connect with help desk for complete IT set up
- Works directly with our reservation team to assist out-of-state employees with relocation.

Record Maintenance:

- Maintaining current HR files and databases
- Updating and maintaining employee benefits, employment status, and similar records
- Maintaining records related to grievances, performance reviews, and disciplinary actions
- Performing file audits to ensure that all required employee documentation is collected and maintained
- Completing termination paperwork and assisting with exist interviews
- Maintain and update the record of leave balance

Payroll:

- Assist coordination with supervisors with OT calculation
- Prepare the Monthly Reports for Finance team

Performance Review:

- Sending out probation review reminders and maintain the probation review tracker
- Assists with the preparation of the performance review process.
- Assist in preparation of documents for the disciplinary procedures, any employee requests

Employee engagement
- Help facilitate vendor information for any employee engagement activities
- Manage the employee engagement calendar

Separation:

- Assists with processing of terminations and separation by managing the clerical requirement for offboarding process

Adhoc:

- Respond to employees’ queries and resolve issues in a timely and professional manner.
- Assist in coordinating with supervisors and stake holder as and when required
- Support in preparing internal communications for the region
- Assist with all internal and external HR related inquiries or requests.
- Produce and submit reports on general HR activity.
- Support other assigned functions.
- Keep up-to-date with the latest HR trends and best practice.

Management Knowledge, Skills and Abilities:

- Knowledge of local employment laws
- Excellent interpersonal and communications skills, with the ability to influence internal and external business partners in all levels of the organization.
- Ability to work on several projects simultaneously.
- Ability to work independently and make decisions with limited direction and under tight
- Exceptional planning, follow-up, and organising skills.

What Did We Order?
- University degree, preferably with an HR focus. CIPD or SHRM will be a clear advantage.
- Minimum 2 years of HR experience at a generalist level.
- Agile, Innovative, Detail-oriented and Result-focused
- Strong personal and work ethics.
- Advanced MS Office skills including Word, Excel and PowerPoint.
- Ability to read, write and speak English fluently.