Vb Network Specialist vois

1 week ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have
the knowledge through courses, with adequate knowledge of networking (cisco certified preferred).
Role purpose is to provide technical service desk support to Premium service customers with complex
solutions and complex SLA requirements in a 24/7 shift based working environment

**Key accountabilities**:
To initiate diagnostics and perform
- pro-active analysis for all faults.
- Will perform root cause analysis
- for network alarms- Support the day to day operations

with Change & Fault management
- by adopting ITIL industry
- standards.- Responsible for adhering to SLA

and ownership on Incidents
- throughout the life cycle.- Responsible for transferring tickets

to L2 engineers and other
- necessary respective teams for
- problem resolution- Responsible for adhering to

process framework outlined for
- profile.- Zero misses on process and

escalations- To coordinate with Vendors and

3
- rd Parties on priorities based in
- situation and impact to customer
- business- To understand the business impact

and sensitize the reported or
- proactively observed fault/issue and
- carry out proper much needed
- escalation within the management- Ensure customers are regularly

updated about the ongoing issues.- Individual has to be confident and

should be able to handle customer
- effectively (Individual would need to
- join customer bridge calls for
- troubleshooting or during an
- escalation to keep customer
- appraised of progress)- Individual should effectively multi

task and also is responsible for
- queue management

**Technical Skills**:
Essential: CCNA Certificate is a must with 1 year
NOC experience with technical profile background.
CCNP is an added advantage.

Desired: Experience in WAN technologies and
troubleshooting is an added advantage. Very Good
customer handling skills and Communication
should be very good as we deal with Customers
across the GLOBE

background. BE/BTECH. CCNA certification or have
taken the relevant courses.

Individual should have good communication and
should be really good at handling customers
Should be good at multi-tasking.
Individual should also be a team player and should
be good enough to handle stress during multiple
faults and at the same time should have patience
to cope up with customer.
Should be smart and quick thinking and should
have methodical/logical approach towards
troubleshooting,
Should be hungry for success and future growth
with goals set already.
Should be quick learner and good at adapting to
situations
- Leadership/ Team Handling experience: Should

be a team player
- Language skills: must be fluent in both written

and Spoken English

_VOIS#WeMoveTheWorld#MoveWithUs

  • Vb Network Specialist vois

    1 week ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a...

  • Vb Network Specialist

    1 day ago

    مصر, Egypt Vodafone Full time

    **ROLE PURPOSE**: - Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified - preferred)- Provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift...

  • Vb Network Specialist

    3 days ago

    مصر, Egypt Vodafone Full time

    **Long Description**: 1.1 ROLE PURPOSE: Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory...

  • Vb Service Desk Sr. Advisor

    1 week ago

    مصر, Egypt Vodafone Full time

    **ROLE PURPOSE**: Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level...

  • Network Services Specialist: Enterprise Networking

    5 days ago

    مصر, Egypt Kyndryl Egypt LLC Full time

    **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Gis Specialist

    5 days ago

    مصر, Egypt Fugro Full time

    **Job Description**: The GIS Specialist is responsible for providing technical support in regard to cartographic deliverables and geodatabase management for marine geophysical and geotechnical site investigation reporting projects; responsible for multiple simultaneous routine projects; provides technical consultation in terms of GIS to challenging...

  • Vb Network Team Leader

    1 day ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: Lead and drive service operation and delivery excellence through influencing team members and handling complex technical tasksEnd to End accountability on Services and people under his/her area Responsible to perform daily operations, on call duty activities, project activities, service optimization, Responsible for delivering within the...

  • Regional Hse Specialist Menea

    2 weeks ago

    مصر, Egypt Gilbarco Veeder-Root MEA Full time

    The prime objective for the HSE Specialist is to implement organizational safety policies and programs. This will be achieved through conducting and overseeing internal and external audits as well as conducting risk assessments to detect potential hazards. The HSE Specialist will also be responsible for driving a safe culture and researching trends in the...

  • Network Security Compliance Engineer

    1 day ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: Responsible for the overall software development of the security compliance capabilities that across the whole Vodafone business, mainly focused Data Center and Office network environments. Assure the Integrity, Confidentiality and Availability of the networks in Europe, supporting effective end-to-end view on security aspects of the...

  • Network Administrator

    1 week ago

    مصر, Egypt El Amir Group Full time

    Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network...