Global Procurement Assistant Analyst

1 week ago

New Cairo, Egypt PepsiCo Full time

**Overview**:
The Helpdesk Agent in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.

**Responsibilities**:
**Ticket Management**: Monitor, prioritize, and respond to tickets related to procurement processes via the ticketing platform.
**Issue Resolution**: Provide first-level support to resolve common procurement-related queries or issues.
**User Training**: Conduct training sessions for end-users to improve their knowledge and effective use of procurement systems and processes.
**Process Improvement**: Identify inefficiencies or recurring issues in ticketing or procurement workflows and propose improvements to streamline operations.
**Escalation**: Collaborate with technical teams or third-party vendors for issues requiring advanced troubleshooting or intervention.
**Documentation**: Maintain detailed and accurate logs of ticket updates, resolutions, and escalations in the ticketing system.
**Customer Communication**: Ensure clear, professional, and timely communication with internal and external stakeholders regarding ticket status and resolution.
**Follow-Up**: Track unresolved or pending issues to ensure prompt resolution and closure.

**Qualifications**:
Strong organizational skills and attention to detail.
Basic knowledge of procurement processes and workflows.
Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk).
Excellent communication skills, both written and verbal.
Problem-solving mindset with a focus on customer satisfaction.
Ability to deliver basic training sessions and explain technical concepts clearly to end-users.
Proactive attitude toward identifying and suggesting process improvements.

  • Global Procurement Assistant Analyst

    6 days ago

    New Cairo, Egypt PepsiCo Full time

    Overview: The Global Procurement Assistant Analyst will work in a fast-paced, high-volume environment that demands strong communication, organizational skills, and a high level of follow-up. This role is responsible for coordinating with the Supply Chain and Manufacturing teams to receive scrap selling requests and effectively communicating those requests...

  • Global Procurement Assistant Analyst

    1 week ago

    New Cairo, Egypt PepsiCo Full time

    Overview: Role Purpose Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests. **Responsibilities**: - The role is responsible for Incident (INC) Management: - Incident identification and recording - Classification and initial support to the Users for the Incident -...

  • Procurement Category Analyst

    5 days ago

    Cairo, Cairo, Egypt Advansys ME Full time 60,000 - 120,000 per year

    The Analyst primary responsibility is to support procurement teams in gathering cost information and identifying savings opportunities by conducting analysis on spend, design, and sourcing data.The candidate will work within the Procurement Resale Category management group and work closely with the Category Leads as well as cross functional partners in...

  • Procurement Category Analyst

    5 days ago

    Cairo, Cairo, Egypt Advansys Full time 60,000 - 120,000 per year

    The Analyst primary responsibility is to support procurement teams in gathering cost information and identifying savings opportunities by conducting analysis on spend, design, and sourcing data.The candidate will work within the Procurement Resale Category management group and work closely with the Category Leads as well as cross functional partners in...

  • Global Procurement Associate Analyst

    1 week ago

    New Cairo, Egypt PepsiCo Full time

    **Responsibilities**: - Main objective of this role is to enable the delivery of productivity through understanding of local market needs and alignment with local stakeholders and provide Control environment in P2P process - Operate the local tactical procurement operations for different markets in EMEA region. - Execute standardized tactical buying...

  • Global Procurement Associate Analyst

    1 week ago

    New Cairo, Egypt PepsiCo Beverages North America Full time

    **Responsibilities** - Main objective of this role is to enable the delivery of productivity through understanding of local market needs and alignment with local stakeholders and provide Control environment in P2P process - Operate the local tactical procurement operations for different markets in EMEA region. Execute standardized tactical buying processes,...

  • Global Procurement Associate Analyst

    6 days ago

    New Cairo, Egypt PepsiCo Full time

    **Overview** This role will be in the R2P Team, handling Tactical Buying process for EMEA and managing day to day operations. **Responsibilities** - Main objective of this role is to enable the delivery of productivity through understanding of local market needs and alignment with local stakeholders and provide Control environment in P2P process - Operate...

  • Procurement Category Data Analyst

    5 days ago

    Cairo, Cairo, Egypt Advansys Full time $60,000 - $120,000 per year

    The Analyst primary responsibility is to support procurement teams in gathering cost information and identifying savings opportunities by conducting analysis on spend, design, and sourcing data. The candidate will work within the Procurement Resale Category management group and work closely with the Category Leads as well as cross functional partners in...

  • Procurement Category Analyst

    11 hours ago

    Cairo, Egypt Advansys ME Full time

    The Analyst primary responsibility is to support procurement teams in gathering cost information and identifying savings opportunities by conducting analysis on spend, design, and sourcing data. **RESPONSIBILIETIES**: Support annual savings targets for assigned category through the use of sophisticated analysis tools including cost benchmarking, best-of-best...

  • Procurement Assistant Analyst

    11 hours ago

    New Cairo, Egypt PepsiCo Full time

    Overview: The Req to PO analyst will be working in a fast-paced high-volume environment that requires strong communication and organizational skills with an attention to detail. This position will be responsible for communicating with internal teams as well as suppliers to faclitate timely invoice processing, resolving supplier invoice exception resolution,...