Operation Support

1 week ago

مصر, Egypt Disaster Care Capital Ltd Full time

**Duties & Responsibilities**: - Receive and review insurance claims submitted electronically or through other channels from insurance company - Verify claim details, policy coverage, and eligibility criteria. - Take reports of new claims from insurance companies, loss adjusters, restoration professionals etc and allocates the claim to a restoration technician - Receive the technician’s report regarding the requirements needed for the designated property. - Close liaison with insurers, loss adjusters, restoration professionals and clients throughout the claim lifecycle. - Deliver the requirements needed on the property to the insurance company. - Respond to inquiries, requests for information, and status updates in a timely and professional manner. - Assign tasks to the designated people - Maintaining accurate records of all service calls, dispatch details, and customer information on the system used by both Disaster Care & the insurance Company. - Create and submit invoice for the insurance company - Assist in maintaining accurate records of operational activities, including reports, and project documentation - Prepare progress reports, situation updates. - Provide empathetic and professional customer service to claimants and policyholders throughout the claims process. - Address concerns, escalate issues as necessary, and ensure timely resolution of inquiries and complaints. - Identify and handle complaints and escalate to the team leaders necessary. **Work Environment** The work environment is a remote full-time job, meetings or training are conducted remotely. The working hours are from 10 am to 7 pm Cairo time. **Required Skills & Qualifications**: - C1 level in English is a must (written and spoken) - Ability to use and operate CRM and/or ERP systems. - Fast typing with experience in data entry - Outstanding organizational and multitasking abilities - Active listener with excellent communication skills - Sound judgment and critical thinking - Ability to thrive in a high-pressure environment and adapt to changing circumstances. **Tools and Equipment required**: - Laptop - Headset - Fast Internet **Internal and External Communication** - Insurance Company - Manager - Stakeholders - Clients - Technicians. **Job Types**: Full-time, Permanent

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