Operation Technical Support Supervisor

5 days ago

مصر, Egypt NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR is currently seeking a Operation Technical Support Supervisor to join our Managed Services EMEA Banking organization. This associate would have the following responsibilities.

Key Areas of Responsibility
- Full Knowhow of NCR Managed Service solutions
- Provide extended troubleshooting to MS Operation by reviewing logs using tools set available and their functionality as well as taking in consideration other environmental devices behavior values such as network, hardware performance etc
- Manage a team consisted of Technical Support Specialist / Analysts
- Escalation to resolver groups when applicable through corporate tools such us NEOS and follow up until closure
- Responsible for performance management of the allocated span
- Meet the given targets
- Maintaining general employee discipline and performance
- Maintaining effective communication with the internal or external client
- Identify, facilitate, and implement process improvement ideas to improve efficiency
- Scheduling and delegating workload
- Assisting MSO on any new and ongoing projects when relevant
- Report on open issues and recommendation for improvement in collaboration with MS Technical Consultant / Operation and any other relevant solution stakeholder.
- MS Industry relevant certifications such us ITIL, CCNA, CCNP
- Able to take initiative and assist team members
- Knowledge of MS solutions & ATM hardware & software.
- Knowledge of infrastructure, equipment, team processes, troubleshooting procedures and ability to expand said knowledge
- Creativity, ability to think around problems and come up with creative solutions
- Positive, friendly and helpful attitude; good interpersonal skills and ability to work well with others
- Ability to work with or without direct supervision
- Leadership experience will be an added advantage
- Should possess team management and motivational skills
- Customer focus and sense of urgency
- Report & Presentation skills to leadership

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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