Supervisor of Technical Support

2 weeks ago

مصر, Egypt inDrive Full time

Egypt, Cairo
- Office
- Full-time
- Lead
- We are looking for a Supervisor for technical support specialist team MENA.

**Tasks and duties are to**:

- Handling incoming calls;
- Outgoing calls;
- Helping and solving appeals of users.
- Control the quality of the work of the staff of the Contact Center
- Translation of texts;
- Training and hiring new call center operators;
- Supervise and monitor the activities of contact center operators;
- Control the compliance of contact center operators with production discipline;
- Prepare reports on the quality of work performed by contact center operators;
- Answering questions from staff and providing guidance and feedback
- Devise ways to optimize procedures and keep staff motivated

**You will be a good fit for our team if you**:

- Competent verbal and written communication.
- Fluent language skills on demand.
- Knowledge of English (B2 minimum),Arabic (Native)
- Knowledge Russian language will be +
- PC knowledge at the confident user level;
- Willingness to travel.
- It is important for us to have the following qualities:
- Developed communication skills;
- Initiative, independence, focus on the result, the ability to bring things to a close;
- ability to work with large amounts of information, multi-tasking;
- organizational skills;
- management skills;
- Friendliness, tactfulness and resistance to stress,
- assiduity, patience
- work experience in a similar position

**Nice to have**:
Fluent English
- experience in Ride hailing companies.
- lives near Misr Gdida

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