Customer Service Agent

24 hours ago

القاهرة, Egypt Roots Management Consultants Full time

Provide personalized solutions and ensure customer satisfaction with every interaction.
- Collaborate with internal teams to resolve issues and improve processes.
- ** Saudi Arabian Accent is a MUST**

**Qualifications**:

- Excellent Communication Skills: Effective verbal and written communication skills are essential to interact professionally with customers and colleagues.
- Attention to Detail: Paying close attention to detail ensures accuracy in recording customer information, processing orders, and addressing inquiries effectively.
- Empathy and Patience: The ability to empathize with customers’ concerns and remain patient, even in challenging situations, is crucial for building rapport and resolving issues satisfactorily.
- Technical Proficiency: Familiarity with CRM software and other relevant tools such excel, PowerPoint is essential for managing customer data, tracking interactions, and providing efficient service.
- Teamwork and Collaboration: Collaboration with colleagues from different departments to resolve complex issues and improve overall customer satisfaction.
- Adaptability and Flexibility: The ability to adapt to changing situations and work schedules ensures that CRM agents can meet the demands of a dynamic and evolving work environment.
- Analytical Skills: The ability to analyze customer data and identify trends to anticipate customer needs, personalize interactions, and provide proactive support.
- Time Management Skills: Effectively managing time and prioritizing tasks to handle multiple inquiries efficiently while maintaining quality service.
- Marketing & Sales Skills: having basic sales skills, especially in situations where upselling or cross-selling opportunities arise.
- Conflict Resolution Skills: Proficiency in handling difficult situations, resolving conflicts, and de-escalating tense interactions for maintaining positive customer relationships.
- Cross-functional Collaboration: Experience working collaboratively with various departments, such as sales, marketing, and product development to facilitate problem-solving and improve overall customer experience.
- Customer Orientation: A genuine desire to help and serve customers is fundamental to deliver exceptional service and cultivate positive relationships.
- Education: A high school diploma or equivalent
- Previous Experience: previous experience in customer service or a related field is preferred. This experience may include roles such as customer service representative, call center agent, retail associate, or hospitality staff

Hiring organization

Job Location
- Date posted- August 19, 2024

  • Customer Service Agent

    1 week ago

    القاهرة, Egypt Teleperformance Full time

    We are Hiring Customer Support Agents at Teleperformance Egypt! (English Account) **Morning shifts and back office Available!** **Key Responsibilities**: - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, resolving their...

  • Customer Service Agent

    1 week ago

    القاهرة الجديدة, Egypt Worood.Co Full time

    **Join us in spreading modest fashion and empowering women around the globe!** **Worood, an International Hijab brand is hiring a customer service agent** - Provide knowledgeable answers to questions about product, pricing, and availability. - Work with internal departments to meet customer's needs Data entry in various platforms. - Handling customers'...

  • Customer Service Agent “fluent Speakers”

    5 days ago

    القاهرة, Egypt LEO Trading Agency Full time

    **Customer Service Agent (Fluent English)** **Leo Trading Agency is seeking a highly motivated and customer-focused individual with fluent English skills to join it’s client “Vodafone” as a Customer Service Agent. In this role, you will serve as the primary point of contact for customers, providing exceptional support and resolving inquiries...

  • Airport Services Agent

    2 weeks ago

    القاهرة, Egypt Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Cairo, Egypt. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Customer Service Agent “fluent English Speakers”

    3 days ago

    القاهرة, Egypt LEO Trading Agency Full time

    **Customer Service Agent (Fluent English)** **Leo Trading Agency is seeking a highly motivated and customer-focused individual with fluent English skills to join it’s client “Vodafone” as a Customer Service Agent. In this role, you will serve as the primary point of contact for customers, providing exceptional support and resolving inquiries...

  • Customer Service

    2 weeks ago

    القاهرة الجديدة, Egypt Teleperformance Full time

    **Role Description** This is a full-time on-site role for a Customer Service Agent at Teleperformance located in New Cairo. The Customer Service Agent will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a day-to-day basis. **Location: New Cairo (5th Settlement),...

  • Customer Support Agent

    2 weeks ago

    القاهرة الجديدة, Egypt Teleperformance Full time

    **Role Description** This is a full-time on-site role for a Customer Service Agent at Teleperformance located in New Cairo. The Customer Service Agent will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a day-to-day basis. **Location: New Cairo (5th Settlement),...

  • Customer Service Representative

    5 days ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Customer Service Representative

    5 days ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Customer Support Agent

    3 days ago

    القاهرة, Egypt JustMarkets Full time

    **Job description** We are expanding our team and seeking highly skilled professionals to join us as **Customer Support Agents.** This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company **Responsibilities** - Efficiently responds and communicates with...