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Service Specialist

2 weeks ago

مصر, Egypt GE Power Portfolio Full time

**Job Description Summary**: GE Gas Power

Welcome to tomorrow's energy—today

Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

Diversity at GE

We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.

Our approach to diversity will be based on the following objectives:

- Our employees - to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
- Our workplace - to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
- Our community - to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.

Job Summary: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

**Essential Responsibilities**
- Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
- Perform installation and commissioning activities at customer site locations
- Be capable of working unsupervised
- Under the direction of a senior engineer performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
- Develop presentations and provides training and instruction to customers on drive operations
- Provide continuous, 24 hour by 7 day a week, support in response to customer calls for service
- Ensure appropriate response and service is provided to customer

**Qualifications/Requirements**
- Bachelor's Degree in Engineering
- Fresh graduate or prior experience is field service and/or commissioning experience and/or technical support and/or maintenance or any related field
- Ability and willingness to travel almost 70% of the time to destinations in MEAT region or overseas on short notice and for extended periods of time to troubleshoot
- Excellent communication skills
- Fluency in English and Arabic

**Desired Characteristics**
- Bachelor's Degree in Electrical Engineering is preferred
- Field Service and Commissioning experience with drives and/or power and/or automation systems.
- Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
- Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
- Ability to learn and follow defined departmental policies, procedures and practices

**Additional Information**:
**Relocation Assistance Provided**:No