Customer Service Associate
2 weeks ago
Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of **our employees **and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. **Summary of the job**: The main task of the Customer Service representative is to manage the end-to-end distributor claims with stakeholders to drive process improvement, cost-efficiencies and customer satisfaction. **Duties & Responsibilities**: - Act as a link between all stakeholders for resolving claims, managing the E2E process - Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks - Maintain and build strong working relationship with distributors, respond fast and reliably to their questions and claims. - Manage Claims Automation projects. **Main performance measures (Performance Goals)** - Claims Resolutions - Number of credit notes issued - Number of claims logged - Claim resolution cycle time - Customer Satisfaction **Qualifications**: **Experience Required** - Education: University degree - Experience: - >2 years’ experience, preferably in Customer Service; - Experience from a multi-national or regional company in Pharma / Medical industry - Language: English, Arabic - Location: Cairo - Relocation availability: No - **LIVE OUR CREDO**:Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose - **CONNECT**:Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player. - **SHAPE**:Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change. - **Grow**: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes. **Technical/Functional Skills Required** - Experience working with quantitative & qualitative numbers and creating reports - Experience in SAP - Expert in Excel - Excellent Oral communication skills - Written Communication Skills - Clear and concise - Attention to details and thoroughness - Managing complexity - Using Own Initiative - Organizational Skills - Stress Management - Empathy
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Customer Service Associate
7 days ago
مصر, Egypt Johnson & Johnson Full time**Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be located in New Cairo, Egypt.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...
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Delivery Station Customer Service Associate
7 days ago
مصر, Egypt Souq.com for E-Commerce LLC - G32 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
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English Customer Service Associate
7 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our operating...
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Customer Service Associate
2 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full time**Knowledge and Skills Required** **Communication Skills**: - Excellent Spoken Language proficiency in German - Excellent communication skills in (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers...
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Customer Service Associate French Speaker
5 days ago
مصر, Egypt Johnson & Johnson Full timeJ&J Egypt is recruiting for a **Customer Service Associate (French speaker) **to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
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Associate Customer Acquisition Specialist
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....
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Supply Chain Customer Service Senior Associate
2 weeks ago
مصر, Egypt PepsiCo Full timeOverview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...
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Customer Service Group Manager
7 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor’s degree or equivalent experience - People management experience - 2+ years project management experience - 3+ years’ experience in leading teams’ - Fluent English (Conversation and Writing) Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our...
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Customer Service Team Manager
7 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
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Customer Service Team Manager
2 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
