Customer Service Associate French Speaker

5 days ago

مصر, Egypt Johnson & Johnson Full time

J&J Egypt is recruiting for a **Customer Service Associate (French speaker) **to be located in Egypt.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of **our employees **and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Summary of the job**:
Responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.

**Essential duties and responsibilities**:
Investigates and resolves customer complaints regarding billing, shipping delays and products
products, and pricing
Owner of the Order Receipt and Processing on the system: Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability
Generates non-routine correspondence to secure additional customer information or resolve customer disputes
Serves as liaison with sales, manufacturing, purchasing, engineering and shipping personnel to handle customer inquiries and complaints
Solicits and tracks customer feedback
Conducts customer surveys
Analyzes and reports on results. Tracks carrier performance and alerts management when performance metrics aren't met
Point of contact for customers for claims
Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages

Point of contact for customers for claims

**Other features of the job**:
Observes and promotes all regulatory requirements as defined per applicable regulations, rules and procedures established by the Company, and notifies any violation or deviation to the immediate supervisor or appropriate authority
Complies with own training requirements to perform duties of own job

**Qualifications**:
A Bachelor’s degree, preferably in Supply Chain

**Skill Sets and Competencies**:
High Sense of Customer Service and Ownership
Ability to work on their own initiative and proactively interact with teams to obtain information
Ability to identify areas that require improvements and suggest plans for remediation
Ability to react quickly and decisively to constantly changing demands
Excellent PC and data bases skills; JDE knowledge is an advantage
Customer and performance oriented
Good Team player
Good interpersonal skills
Very good English and French
Generally, requires (2-4) years related experience
Good Communication Skills
Organization and priority setting
Team player

Works well under pressure and in stressful situations
Analytical Capability
Attention to detail
Solution oriented
Responds quickly and positively to constructive criticism
Communication - Both verbal and written
Good knowledge of Excel and PowerPoint
Knowledge in Logistics, Shipping/Freight forwarding

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