Current jobs related to Customer Service Associate - مصر - Souq.com for E-Commerce LLC
-
Customer Service Associate
11 hours ago
مصر, Egypt Nok Human Capital Full timeCustomer Service Associates are needed to join our team in Amazon. If you have a passion for delivering exceptional customer service and excellent English language skills, this role is for you! - Job Title: Customer Service Associate - Undergraduates are encouraged to apply! - Shifts: 24/7 rotational shifts required. - Including insurance (Medical -...
-
Customer Service Associate
1 week ago
مصر, Egypt Johnson & Johnson Full time**Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be located in New Cairo, Egypt.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...
-
Delivery Station Customer Service Associate
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC - G32 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
-
English Customer Service Associate
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our operating...
-
Associate Customer Acquisition Specialist
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....
-
Customer Service Associate French Speaker
6 days ago
مصر, Egypt Johnson & Johnson Full timeJ&J Egypt is recruiting for a **Customer Service Associate (French speaker) **to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
-
Customer Service Group Manager
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor’s degree or equivalent experience - People management experience - 2+ years project management experience - 3+ years’ experience in leading teams’ - Fluent English (Conversation and Writing) Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our...
-
Customer Service Team Manager
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
-
Customer Service Team Manager
2 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
-
Associate Customer Success Specialist
2 days ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role...
Customer Service Associate
2 weeks ago
**Knowledge and Skills Required**
**Communication Skills**:
- Excellent Spoken Language proficiency in German
- Excellent communication skills in (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
**Computer Knowledge/Skills**:
- Ability to use a desktop computer system
- Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
**Customer Focus**:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
**Problem Solving Skills**:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
**Job Requirement**:
- Must be excellent in German in written and verbal communication
- Must have minimum 6+ months of Contact Center/ BPO experience in German Voice Support
- Must be 18 years of age or older
- Graduate with a minimum qualification of high school degree
- Must be flexible in rotational shifts including night shifts
Must be eligible to currently live and work in Cairo, Egypt
**Job Description
- Customer Service Associate
