Loyalty Lead

4 days ago

th of October City, Egypt Orange Egypt Full time

**Purpose of the job**

Developing and animating Orange base through rewards (Points program, Non telco platform) across all market segments, to enhance loyalty and decrease churn rate.

**Duties and responsibilities**
- Manage and grow a partnership network, as well as setting up new agreements and contracting with 3rd parties.
- Experience in managing projects and ability to interact at all levels of management internally (with multiple teams) and externally.
- Ability to uphold and improve existing processes relating to invoicing / payments of 3rd parties, as well as customer complaint management.
- Ability to create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
- Ability to Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.
- Work with research and Shops representatives and back-office teams to identify program members feedback on any new proposition or offer launched either by Orange or its competition.
- Gather relevant sales, operational, customer results post launch.
- Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources.
- Collaborative working with all related teams within and outside Orange to authenticate the overall customer experience end to end before launching any initiative.
- Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
- Design and maintain operational processes that enhance the experience of members of the Loyalty Programs and raise their satisfaction.

**Job specification**

Education
- Bachelors degree from a recognized university in one of the following fields: Business Administration, Marketing or Engineering.

Experience
- 0-2 years of experience in the telecommunications industry or in a Marketing position.

Skills and abilities
- Very good English both spoken and written.
- Very good computer skills.
- Strategic and concept development skills.
- Negotiation and communication skills.
- Customer centric person.
- Team working spirit.
- High attention to detail and quality focus.
- Networking - builds relationships, able to work collaboratively across the organization and with external partners.
- Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.

**Contrat**:
CDI

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