Lead, Prepaid

About the job Lead, Prepaid & Hybrid Segments

**Purpose of the job**

Retaining the prepaid & hybrid customer base in consumer market.

**Duties and responsibilities**
- Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget.
- Understand churn reasons, factors and nature for every value segment of the consumer market.
- Initiate recommendations, propositions and solutions for the overall churn of the personal prepaid market.
- Develop and manage saving programs and campaigns for the different segments of the personal prepaid market.
- Analyze customer loyalty and value and consumer market base behavior.
- Responsible to deliver yearly retention plan to meet the company objectives.
- Monitor the competition offerings and launches to retain and protect the customer base.
- Responsible to design, develop and deliver ATL and BTL retention propositions for the different segments of the personal prepaid market and assess after launch impact.
- Responsible for performing regular proactive retention campaigns.
- Develop, together with customer insight team, churn prediction model.
- Perform revenue analysis for targeted campaigns and assess targeted customers behavior and revenues
- Communicate closely with different commercial departments to respond to customers needs and deliver a positive experience to the targeted customers within the targeted campaigns.

**Job specification**

Education
- Bachelor degree in Marketing or Business (Economics or Finance)

Experience
- 0-2 years of experience in similar field.

Skills and abilities
- Very good English both spoken & written.
- Customer oriented.
- High business sense.
- Strong analytical thinking.
- Creativity.
- Manage problems.
- Good communication and presentation skills.
- Presentable.
- Good interpersonal skills.
- High team work skills.
- Energetic and dynamic.
- Good with numbers.