Collection & Credit Representative

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs **Key Responsibilities**: The Collection & Credit Representative is responsible for the proactive evaluation, investigation, and timely collection of outstanding accounts receivables. The role leads customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s). - Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution. - Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers. - Dues follow-up closely specially with distributor and direct end -user " Govt & private entities" with field visits - Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to relevant stakeholder - Motivate desired customer payment behavior through timely and insightful contact with customers. Employ collection technique and negotiation to improve cash flow and build a favorable financial relationship and customer experience. - Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience. - Produce routine reports and make summaries for local & regional Management. - Meet dashboard metrics related to Cash Collection - Perform all invoice to cash J&J procedures as required, in a timely manner. **Qualifications**: **Experience and Skills**: **Required**: - Minimum of 4 years of experience in account receivable/collections, Accounting, reconciliation, cash flow projections - Experience in Banks transactions "Trade & finance" - Arabic & English Language is mandatory - Microsoft Office - Intermediate skill level is required. Proficiency to utilize Excel charts, pivot tables, vlookup features without coaching/guidance. - Process Excellence knowledge or certification would be useful - Strong negotiation skills required. **Preferred**: - Customer Service or Administrative function, or related, is preferred. - SAP Galaxy and JDE 8.12 AR experience is strongly preferred. - Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a meaningful way cross functionally /cross Sector/ cross region and to different levels of leadership, problem solving skills, sense of urgency is preferred. **Other**: - Car and driving Licenses. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.