Customer Director

5 days ago

مصر, Egypt Antal International Full time

Job Description
- Be the voice of the customer in The Company
- Be the main point of contact and the prevalent authority on all customer issues
- Define and implement Business Development strategy with Country/Cluster MD in line with Region’s business plan and Market & Strategy function.
- Promote the company products & services (or a specific Product Line) to win business, particularly with potential customers and new products & services.
- Compile market intelligence on business trends & needs, and competitors’ strategies.
- Find access to decision networks and lobby them to orientate the decision-making process.
- Develop and implement a complete lobbying action plan including possible partnerships
- Develop relationships with potential partners and external bodies such as authorities
- Assess potential market, propose strategic actions for business validation, and provide consolidated market overviews including Country Strategic Plans where necessary
- Timely Business anticipation to Influence the prospect’s specifications in the interest of both the company and Customer and adoption of Find Plan process systematically Identify financing solutions with Finance
- Actively participate in Customer Needs Reviews, Marketing & Commercial Carousels, and Region’s business plans.
- Assume ownership of the prospective customer account in CRM
- Give inputs to the Tender strategy
- Ensure careful preparation/smooth handover to Tender Leaders and continuing support.
- Lobby his network continuously until the contract signature
- Ensure customer needs are taken into account
- Participate in the negotiation phase on an as-needed basis
- Support Tender Leader in proper handover once the contract is signed
- Ensure efficient handover/transfer between tender phase & contract phase
- Select Project Manager and ensure on-time staffing of Project Core Team
- Execute all projects for his/her customer, supplemented by his/her Project Manager
- Handle the relationship with the Customer (and local partners on all relevant projects) by being the single point of contact
- Continuously seek improvement of project margins
- Negotiate and agree on any variation orders or contractual changes
- Ensure full closing of the project in coordination with Operations

**Job Requirments**:

- Minimum 15 years of experience.
- Previous Experience in working in a project-based environment.
- Strong leadership, Presentation, and Analytical skills.
- Excellent communication skills.
- Excellent command of the English Language.
- Must have a strategic mindset.
- Previous Experience in Multinational Companies is a HUGE PLUS

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