Client Success Manager

6 days ago

Cairo, Egypt Infomineo Full time

**About us**

Infomineo is a Brainshoring services company, supporting global clients from various geographies and industries across a range of services: Business Research, Business Translation and Graphic Design.

Infomineo counts +180 employees spread across different offices in the EMEA region and the America’s. Our clients include leading Consultancies, Fortune 500 companies, Governments and NGOs.

**About this role**

You will be in charge of maximizing the utilization of our services by our clients.

In fact, Infomineo has quite a few contracts with clients where they can use our services but where the volume of business coming from them is too low.

As a Client Success Manager you will be in charge of developing these relationships.

**What you will do**

Your day to day will consist in the following:

- Work together with our Business Development team at signing the maximum number of Master Service Agreements with clients
- Network within each client to identify decision makers, power users and regular users of our services
- Communicate regularly with these clients to stimulate demand (on a one-to-one basis or in group settings)
- Make sure that the quality of delivery meets client’s expectations

To excel in this role, you will need to:

- Understand Infomineo’s business lines as well as the client’s strategic and organizational issues to sell to ensure optimal use of our services
- Analyze data, gather feedback, and analyze the client experience to suggest ways to improve
- Improve communication material

**Requirements**:
**Who you are?**
- Bachelor or master’s degree in business, Economics or Similar field
- 3-5 years’ experience in Business Development or Consulting
- Self-driven and proactive
- Strong drive for results
- Active listener
- Excellent communication and interpersonal skills
- Strong analytical skills
- Fluency in English and Arabic. Other languages are a plus

**Benefits**
**What we offer**
- A competitive local salary
- A great working environment
- A steep learning curve with interesting and
- diverse topics to work on
- A healthy work-life balance

Equal opportunity employer

Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin, or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, trainings and job termination).

If you believe you match our requirements and values, we would be happy to hear from you. Visit our website to know more about us, our services and company culture.

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