Online Technical Customer Support Agent

2 weeks ago

القاهرة الجديدة, Egypt SamTech Group Full time

**Job Summary**:

- Customer Support Agent is responsible for clients _I _after sales technical support.
- He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers.

**Responsibilities**:

- Checking and ensuring the units proper functionality on daily basis.
- Reporting to the customers if any faulty unit is found.
- Coordinating with the customers about the vehicles’ availability.
- Liaising between the customer vehicles’ availability and the technicians’ schedules.
- Arranging the schedules for the units Maintenance / Removals / Installations / Transfer.
- Managing the units’ assignment / deactivation on the system.
- Ensuring the unit is reporting properly in case any new installation or unit transfer.
- Reporting to the customer the work done report immediately after any activity done by the technician
- Troubleshoot the software issues reported by the customers.
- Reporting to the software developers any related issues that cannot be solved by the customer support agent.
- Troubleshoot the units in case any related issue.
- Performing the training sessions to the existing or the new customers.
- Preparing a daily / weekly / Monthly report based on the work requirements and the tasks assignment.
- Calling customers on daily basis for quality assurance.
- Any other work-related task that may arise as per the HoD instructions.

**Skills Required**:

- Excellent communication skills both verbal & written.
- Should have excellent interpersonal skills and ability to organize day to day operational activities.
- Demonstrated proficiency with Microsoft Windows and Microsoft Office.
- Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up to date.
- Excellent organizational skills and ability to adapt easily.
- Ability to prioritize and work around deadlines.
- Ability to remain professional, confident and patient at all times.
- Must be a team player, able to work effectively and contribute value with limited direction
- Strong dedication to customer service.
- ** Minimum Educational Qualification**: Bachelor’s degree in Electronics
- ** Minimum Experience**: 02-03 Years

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