Charging Support Tech Specialist

**Join Us**:
At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**Role Profile**:

- Role is covering the Charging Team Technically
- Ensure Charging systems KPIs are met via daily monitoring on the performance reports.
- Define needed monitoring controls to be able to monitor KPIs and provide the needed automation for quality improvement.
- Achieve KPI’s and share it with management on a daily/weekly/monthly basis
- Responsible rolling out all the Upgrades and packages applied on the Charging System and the organizing the roll out plans with the different projects managers
- Assess the charging system capacity reports and set actions for performance improvement.
- Attends different technical forums & meetings inside and outside technology which aim to improve the charging services quality.

**Who you are**:
**Business Management**
- Define the needed controls for effective monitoring for Charging area KPIs.
- Ensuring that work is done according to VFE & Industry standards.
- Ensure work flow effectiveness to enhance internal/external customer’s experience.
- Ensure full alignment of the OLA & SLA with the internal or external parties.

**Operations**
- Setting the daily Healthchecks/Preventive maintenance to all Charging nodes
- Review the daily backup reports and take preventive actions for failed backup to all Charging nodes
- Proper reporting on KPIs on a Daily/weekly/monthly basis
- Initiate Charging systems technical problems report daily/weekly and ensure best services quality and availability for VFE customers
- Take all reasonable measures to ensure the quality of the operational activities.
- Ensure procedures and policies implementation for all operational activities.
- **
Tasks organization/Team development**:

- Handle cross functional activities for KPI’s enhancements.

**Budget ( Cost / Revenue)**
- Provide the technical aspects and aligning with the team Manager/expert for system Capacity expansions during the financial submissions: CAPEX, OPEX and DB**.**

**Communication**
- Issue detailed weekly/monthly performance and technical reports to charging manager and the charging expert and align with the different development teams to provide solutions for enhancements.

**Customer Satisfaction**
- Monitoring and enhancing team’s Technical KPIs to enrich the customer's experience.
- Monitor customer complaints and propose solutions or workarounds to isolate the customers experience.
- Ensure minimum cases violation for platinum and premium subscribers.

**Enhancements**
- Ensuring that work is done according to VFE & Industry standards.
- Ensure running the business in conformance with company security policies

**Not a perfect fit?**:
**What's in it for you**:

- **Education**:

- University Graduate, BSc of Engineering in Telecommunications or Computer science.
- ** Work Experience**:

- A minimum of 1 year of experience in telecom/IT.
- Experience in 1st & 2nd line support in Network operations or IT Dept’s.
- ** PC Knowledge**:

- Experience as a user of Microsoft operating systems
- Good knowledge of Microsoft office, MS Projects and Visio is a plus.
- **Technical skills**:

- UNIX & DB administration.
- Programming and shell scripting
- GSM overall and IT experience is mandatory. Full Knowledge of charging and VAS services- ** Personal skills**:

- Excellent interpersonal and communication skills and ability to work in teams.
- Principle based and excellence driven
- Excellent command of the English language
- Excellent presentation skills
- Excellent communication skills
- Ability to work under pressure- Ability to work under pressure
- ** Special requirements**:

- Self-starter with innovative approach and confidence to embrace new ideas.
- Can thinks positively and work under pressure.

**Who we are**:
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Together we can.