Digital Operations Specialist

1 week ago

Giza, Egypt Vodafone Group Full time

Giza, Egypt

**Job description**
- Requisition ID**267925**
- Date posted**08/12/2025**

**Join Us**

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**What you’ll do**
- Monitor and analyze SLA performance, ensuring compliance with agreed targets (delivery timelines, return handling, cash collection, etc.).
- Conduct regular performance review meetings with 3PLs, addressing service gaps and implementing corrective actions.
- Act as the primary escalation point for delivery-related issues, working closely with the Last Mile, Confirmation, and Complaints teams to resolve problems quickly.
- Coordinate with internal teams (E-shop, Smart Tech, Enterprise B2B) to align logistics execution with business priorities and campaigns.
- Oversee 3PL capacity planning, route optimization, and special project execution (e.g., seasonal campaigns, flash sales).
- Continuously identify process improvement opportunities to enhance delivery speed, reduce cost, and improve customer satisfaction.
- Generate daily, weekly, and monthly operational reports to track KPIs, highlight risks, and recommend action plans.
- Support the onboarding of new 3PL partners, including training, system integration, and process alignment.
- Validate 3PL invoices, ensuring accuracy in shipment counts, rates, and service charges.
- Ensure all logistics operations comply with company policies, health & safety standards, and regulatory requirements.3PL Performance Management
- Manage day-to-day operations with assigned 3PL partners to ensure smooth order processing, dispatch, and delivery.

**Who you are**
- 2-4 years of experience in logistics operations, preferably with 3PL/vendor management.
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field.
- Strong understanding of e-commerce last-mile delivery processes and KPIs.
- Excellent communication and negotiation skills.
- Strong analytical skills with proficiency in Excel and data reporting tools
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.Qualifications & Skill

**Who we are**

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Together we can.

**Insights from previous hires**

**Top skills**

**HR Compliance**

**Finance**

**Previously worked as**
1. Assistant Manager2. Implementation Manager3. Assistant Store Manager4. Operations Specialist5. Manager in Training

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