Messaging Support Tech Specialist

1 week ago

Giza, Egypt Vodafone Full time

**Join Us**:
At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**Role Purpose**:
To operate and maintain the Services Management VAS nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with mínimal impact on the customers.**

**Key Accountabilities & Decision Ownership**:

- Perform housekeeping and system monitoring to prevent problem before its occurrence.
- Act upon escalated alarms /complains from the services operations front line Team.
- Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
- Implement required network configuration and operational changes including Upgrades & expansions.
- Escalate and follow up problems with vendors, evaluate & implement their recommendations.
- Regular management update as per agreed on KPIs

**Core Competencies, Knowledge, and Experience**:

- 1-3 years of relevant experience in telecom/IT.
- Sound technical capability and leadership skills.
- Excellent interpersonal and communication skills.
- Excellent presentation skills.
- Ability to work under pressure.

**Must have technical / professional qualifications**:

- BSc of Engineering in Telecommunications or Computer science.
- Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.
- Advanced knowledge in IT operating systems (Unix, Linuxetc.) and system administration.
- Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.
- Good knowledge on security and audit concept
- Hands on experience at Clustering solutions, Database Administration, virtualization & Application servers Weblogic, TomCat & Jboss
- Good knowledge of computer programing languages and scripting.

**Who we are**:
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Together we can.

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