Merchant Support Specialist

6 days ago


Giza, Giza, Egypt Confedentiial Full time 24,000 - 120,000 per year

Job Title: Merchant Support Specialist

Location: Zamalek

About the Role:

We're looking for a Merchant Support Specialist to join our dynamic e-commerce team You'll be the main point of contact for our merchants, helping them with order management, product listings, and logistics coordination to ensure smooth operations and exceptional service.

Key Responsibilities:

  • Act as the primary contact for merchants to resolve inquiries related to orders, shipments, and product listings

  • Coordinate with logistics and warehouse teams to ensure timely delivery and issue resolution

  • Monitor merchant performance and provide actionable feedback to improve operations

  • Support onboarding of new merchants and ensure compliance with platform standards

  • Prepare regular reports on merchant activities, service levels, and logistics KPIs

Requirements:

  • Bachelor's degree

  • 1–3 years of experience in merchant support, e-commerce, or logistics operations

  • Strong communication and problem-solving skills

  • Proficiency in Excel and CRM systems

  • Detail-oriented with the ability to manage multiple tasks in a fast-paced environment

Why Join Us?

A growing e-commerce company with room to learn and grow

Collaborative and innovative work culture

Competitive salary and benefits

If you're passionate about merchant success, logistics, and customer experience, we'd love to hear from you

Interested candidates can apply or send their updated CVs to: -



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