Merchant Support Specialist
6 days ago
Job Title: Merchant Support Specialist
Location: Zamalek
About the Role:
We're looking for a Merchant Support Specialist to join our dynamic e-commerce team You'll be the main point of contact for our merchants, helping them with order management, product listings, and logistics coordination to ensure smooth operations and exceptional service.
Key Responsibilities:
Act as the primary contact for merchants to resolve inquiries related to orders, shipments, and product listings
Coordinate with logistics and warehouse teams to ensure timely delivery and issue resolution
Monitor merchant performance and provide actionable feedback to improve operations
Support onboarding of new merchants and ensure compliance with platform standards
Prepare regular reports on merchant activities, service levels, and logistics KPIs
Requirements:
Bachelor's degree
1–3 years of experience in merchant support, e-commerce, or logistics operations
Strong communication and problem-solving skills
Proficiency in Excel and CRM systems
Detail-oriented with the ability to manage multiple tasks in a fast-paced environment
Why Join Us?
A growing e-commerce company with room to learn and grow
Collaborative and innovative work culture
Competitive salary and benefits
If you're passionate about merchant success, logistics, and customer experience, we'd love to hear from you
Interested candidates can apply or send their updated CVs to: -
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