Account Manager

3 days ago

Maadi, Egypt Flash Full time

**About Flash**

Flash is an early-stage Cairo-based fintech aiming to support our society’s financial well-being, one person at a time.

Flash has raised a $6M seed round from leading international investors and is approved by the Central Bank of Egypt in partnership with Banque Misr.

Our founding team has deep local and international experience working at top consumer-facing technology companies.

**About the Role**

As an Enterprise Account Manager, you will be responsible for building and maintaining long-term relationships with merchants in the F&B, grocery, and/or pharmacy sectors. You will play a critical role in handling all their needs to drive significant revenue growth and expand our market presence.

This is an on-the-ground role where you will be expected to be in frequent contact with our merchant partners and to make frequent visits to their premises.

**Responsibilities**:

- Build and maintain long-term relationships with merchants, delivering excellent merchant experience.
- Act as the point of contact to merchants, handling all their needs.
- Suggest and implement actions to improve merchant performance and identify opportunities for growth
- Reviewing merchant feedback to identify areas for improvement.
- Resolve conflicts and provide solutions to merchants in a timely manner.
- Set and track account management targets, aligned with company objectives.

**Qualifications**:

- 3+ years of proven work experience as an Account Manager
- Understanding of the F&B, grocery, and/or pharmacy sectors.
- Excellent communication, negotiation and problem-solving skills.
- Self-motivated and results-oriented.

**What We Offer**

A collaborative and dynamic work environment in a fun office.
- The chance to work on exciting and innovative projects in the fintech industry.
- Opportunities for professional development and career growth.
- Social and medical insurance coverage.
- Monthly credit to use at your disposal on our app

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