Senior Customer Experience Manager

**About Nintex**:
At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

**Working in Sales**:
For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you'll be a part of a supportive and energetic environment that values your expertise and dedication. We're seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.

**About the role**:
As a Senior Customer Experience Manager (CEM) at Nintex, you will play a critical role in maximizing the value of our solutions for our top Annual Recurring Revenue (ARR) customers. Your mission: to drive product adoption, increase usage, and fuel account growth while ensuring high customer satisfaction and renewal rates.

**Your contribution will be**:

- **Drive Adoption & Growth** - Help our most valuable customers unlock the full potential of their Nintex investments by identifying new use cases, expanding product usage, and ensuring seamless enablement.
- **Be a Trusted Advisor** - Develop strong relationships with customers and their partners, acting as a strategic consultant to optimize their Nintex experience.
- **Ensure Success & Retention** - Through proactive engagement and communication, you will guide customers toward key value milestones, ensuring they see measurable success within 90 days of onboarding.
- **Collaborate & Influence** - Work closely with Customer Success, Support, Product, and Sales teams to provide insights, resolve challenges, and champion customer needs.
- **Strategically Engage** - Focus on our highest-value accounts based on verticals, size, and ARR, ensuring tailored, impactful interactions at all levels—from business teams to senior executives.

**To be successful**,** we think you need**:

- **5+ years' experience** in either **renewals or account management** either via a SaaS or internal IT organization, or externally with a consulting firm or a software provider.
- **3+ years** experience working in regional roles **across GCC / MENA**:

- Experience working as a **Point-of-Contact for internal and external coordination** of specific programs and initiatives with customers.
- Experience segmenting customers, providing different levels of outreach, from tech touch to personalized interaction
- Prior experience with Nintex Workflows or Nintex K2 experience (with some preferred customer/business-facing experience) will be a significant plus.

**What's** in it for you?**

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community

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