Sales Cap Associate

2 weeks ago

Mansoura, Egypt PepsiCo Full time

**Auto req ID**: 279620BR
- To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI’s.
- Download MT / Distributor customer orders and input into the Handheld / Backoffice system
- Track & keep a check on credit customers' credit limit (e.g. M&P) to ensure smooth dispatches
- Update and report on a daily basis the daily & pending orders reports to stakeholders
- Ensure that all required parameters of sales orders are accurate in the system without error
- Receive order-related errors communication from stakeholders and remove those errors ASAP
- Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance with PepsiCo policies.
- Maintain good, professional relationships with all the customers, both internal and external and handle all customer queries in an efficient manner.
- Follow up to ensure Finance team sets up new Customers in the system promptly
- Monitor sales do not exceed customers' credit limits unless authorized; Execute approval process in case of any requirement to extend customer credit for sales resumption
- Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management
- Consolidate monthly sales target at route level for each region and communicate to control/payroll
- Address any customer inquiries, and escalate to Supervisor as needed
- Update Cluster regional Sales leads on the status of orders and seek guidance on any issues as needed
- Perform cancellation and consolidation of sales orders as and when required (Normally once per month)
- Prepare weekly S&OE, Monthly supply review & S&OP meeting input decks for SC/Sales directors & LD&T/Sales Managers detailing service levels performance & customer stockouts as per need
- Ensure daily, weekly, and monthly service reporting as per SLA and customer requirements (IMBP, CCDP, Belt wise tracking, daily ordering, priority compliance etc.)
- Track & report KPIs like OTIF, Order fill rate, customer fill rate, primary & secondary sales tracking etc.
- Receive, consolidate, investigate & respond to customer abnormalities raised after coordinating with BU CS manager/logistics manager to prepare transporter/customer adjustment report & adjust in the system after approvals as per SLA.
- Resolve customer billing inquiries & provide product delivery tracking to customers
- Prepare & conduct an online customer satisfaction survey (at least twice a year or as per business need), do analysis, and share reports with stakeholders
- Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers
- Other Ad-Hoc reporting as directed by Supervisor

**Qualifications/Requirements**:

- Degree in Business Commerce /Business management, SC or equivalent
- Builds robust and successful working relationships, specialized in customer relationship management
- Strong written and verbal communication skills
- Excellent organization and prioritization skills
- Proactive, responsive and results-driven with good listening skills
- Highly proficient in Microsoft Office programs, SAP, etc.
- Excellent analytical & problem-solving skills

**Relocation Eligible**: Not Eligible for Relocation

**Job Type**: Regular

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