Current jobs related to Quality Specialist - Cairo - AccuTree Consulting

  • Quality specialist

    1 day ago

    Qesm El Maadi, Cairo, Egypt Quality Inn & Full time

    Job SummaryJoin our dynamic team at Xceed as an Quality specialist You'll play a crucial role in ensuring peak performance and exceptional service qualityQualificationsMANDATORY: Call center experience in telecommunication companies.Minimum experience in the call center industry is 1 year.MANDATORY: Minimum 6 months of experience as a qualityVery good or...

  • English Quality Specialist "Telecommunication industry"

    5 days ago

    Cairo, Cairo, Egypt Quality Inn & Full time

    We're hiring Quality Specialist-(Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year.-Call Center and GSM Mobile background.-Experience in the telecom industry (Accounts) is a must like -COPC awareness and knowledge.

  • Quality Specialist

    1 day ago

    Cairo, Cairo, Egypt CONFIDENTAL LIMITED Full time

    Company DescriptionA Quality specialist vacancy for a well known tourism and hospitality organization, headquartered in Cairo Egypt .Role DescriptionThis is a full-time, on-site role for a Quality Specialist, located in Cairo, Egypt. The Quality Specialist will perform tasks related to quality control, quality auditing Responsibilities include ensuring our...

  • Quality Specialist

    7 days ago

    Cairo, Cairo, Egypt Andalusia Health Egypt Full time 60,000 - 120,000 per year

    Company DescriptionAndalusia is a leading regional player in the healthcare provision space in the Middle East. With a network of general hospitals, specialized medical centers, and polyclinics across Saudi Arabia and Egypt, Andalusia has built a unique footprint both in service spectrum and geographically. Founded in 1984 by Dr. Darweesh Zagzoug, Andalusia...

  • Quality Specialist

    5 days ago

    Cairo, Cairo, Egypt WAMEST Energy Full time 30,000 - 60,000 per year

    Company DescriptionWAMEST Energy, based in Riyadh, KSA, is an EPC company specializing in Solar Photovoltaics Systems and Energy Efficiency Services. It is an affiliate of the Izzat Marji Group, which has a solid reputation and extensive experience, having completed over 250 solar projects across Jordan, Kuwait, and the UAE, with a total capacity exceeding...

  • Quality Specialist

    7 days ago

    Qesm El Maadi, Cairo, Egypt COB Solution Full time 20,000 - 30,000 per year

    Company DescriptionCOB Solution is dedicated to empowering medical providers by offering efficient operational strategies, streamlined workflows, and innovative solutions. Through these efforts, COB Solution enhances patient care and supports the growth of healthcare organizations. The company is committed to driving better outcomes for both patients and...

  • Quality Specialist

    7 days ago

    Cairo, Cairo, Egypt Xceed Full time 80,000 - 120,000 per year

    Xceed is hiring Quality Specialist- (Call Center/GSM) Requirements:-English level B2-Quality experience as Quality for 1 year. Call Center and GSM Mobile background-Experience in the telecom industry (Accounts) is a must -COPC awareness and knowledge

  • Quality Specialist

    1 day ago

    Cairo, Cairo, Egypt NEXperience Full time

    Company DescriptionNEXperience is a CX innovation company transforming the way global brands interact with their customers. By integrating world-class talent, advanced AI, and industry-specific expertise, we deliver scalable solutions for customer support, digital sales, and back-office operations. Our services span across various industries, including...

  • Quality specialist

    1 day ago

    Cairo, Cairo, Egypt Xceed Full time

    we need quality specialists for GSM/telecom call center industrycall center agent experiencegsm/telecom experiencequality experience or quality tasks in call center industry-b2 English level

  • Quality Specialist

    5 days ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time

    Company DescriptionXceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 10,000 web-enabled multi-channel stations. The company manages various outsourcing agreements with key government and commercial accounts in 10 different languages. Xceed has sites in Egypt, Morocco, Mauritius,...

Quality Specialist

2 weeks ago

Cairo, Egypt AccuTree Consulting Full time

**Designation: Quality and Training Specialist - Customer Care**

**Reportee**:Customer Services Team

**Location**: Remote Work from Egypt

**Job Type**: Full-Time

**About us**:
To ensure excellence in every customer interaction, we are hiring a **Quality and Training Specialist** who will uphold and elevate the quality and tone of our Customer Care communications.

**Position Summary**

The **Quality and Training Specialist** will be responsible for monitoring, evaluating, and enhancing the performance of our Customer Care team. This includes auditing written and verbal communications to ensure they align with our brand’s tone, attention to detail, and customer service standards. This person will also identify training needs and implement programs to improve team performance.

**Key Responsibilities**

**1. Quality Assurance**
- Evaluate responses for tone, professionalism, alignment with the customer's inquiry, and adherence to brand guidelines.
- Detect and report on communication errors such as:

- Misnaming or incorrectly addressing customers.
- Misalignment between customer inquiry and response (e.g., wrong product details).
- Inappropriate language or tone.
- Review if adequate information is provided based on the nature of the inquiry (e.g., full quotation context vs. quick item reply).

**2. Attention to Detail**
- Ensure replies reflect a high standard of grammar, spelling, personalization, and clarity.
- Cross-check that product-related responses include accurate model, color, or collection names as requested by the customer.

**3. Training & Development**
- Develop and conduct onboarding and continuous training programs for the Customer Care team.
- Train team members on brand tone, communication etiquette, and customer empathy.
- Create learning materials including tone-of-voice guides, sample templates, and best practices.

**4. Feedback & Reporting**
- Provide actionable feedback to agents with examples and suggestions for improvement.
- Create regular reports on team performance, trends, and recurring issues.
- Collaborate with Customer Care leadership to improve SOPs and templates.

**Required Qualifications**
- Proven experience in quality assurance, training, or communication roles within customer support, preferably in a luxury or high-touch brand for 2-5 years in UAE, Egypt, Bahrain, Lebanon or Jordan.
- Exceptional written and verbal communication skills in both English and Arabic.
- Strong attention to detail and customer-centric mindset.
- Ability to analyze and synthesize qualitative feedback from a variety of communication formats.
- Experience creating and leading training programs.
- High emotional intelligence and cultural sensitivity in communication.

**Job Types**: Full-time, Permanent

Pay: E£34,360.00 - E£41,232.15 per month

Application Question(s):

- Are you having experience in customer service training and quality?

**Language**:

- Arabic (required)