Customer Operations Manager

1 week ago


محافظة القاهرة, Egypt Homzmart Full time

**Company Description** Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.

Lead and motivate a team of customer service representatives, providing coaching,
mentorship, and performance management.
Develop, implement, and monitor customer service policies, procedures, and performance
metrics aligned with e-commerce best practices.
Analyze customer service data and reports to identify trends, areas for improvement, and
opportunities to enhance customer satisfaction (CSAT).
Design and implement training programs to equip your team with the knowledge and skills
necessary to excel in resolving customer inquiries and issues.
Oversee the customer service budget and identify cost-saving opportunities while maintaining
exceptional service standards.
Collaborate with other departments, such as marketing, sales, and operations, to ensure a
seamless customer experience across all touchpoints.
Stay up-to-date on industry trends, e-commerce platforms, and customer service technologies
to continually optimize processes and elevate service delivery.
Identify and implement innovative solutions to streamline customer service operations and
improve efficiency.
Develop and maintain strong relationships with key stakeholders across the organization.
Develop and implement strategies to manage online reputation and mitigate customer
escalations.
Act as a champion for the customer voice within the organization, ensuring their needs and
feedback are heard and addressed.
**Qualifications**
5-7 years of experience in a leadership role in customer service preferably within e-commerce industry.
Demonstrated success in developing and implementing customer service strategies that
improve CSAT scores.
Strong understanding in customer service best practices, and key performance indicators
(KPIs) relevant to the online retail environment.
Excellent communication, interpersonal, presentation, and problem-solving skills.
Proven ability to lead, motivate, and coach a team.
Strong analytical and data-driven decision-making skills.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.


  • Operations Manager

    2 days ago


    القاهرة, Egypt Ethics HR Full time

    Management of planned, reactive, and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, and tenant relations. - Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team...


  • القاهرة, Egypt Renewable Energy Grid Solutions Full time

    **Job Description Summary**: The MEA Customs Leader will work with the Customs and Compliance team to secure the efficiency, competence and compliance of the import and export activities for Grid Solutions within MEA region and secures the collaboration and integration of the operations with individual country operations within the region (main countries...


  • محافظة الشرقيّة, Egypt Amentum Full time

    **Purpose and Scope**: Leads and manages the activities of the Operations Function within a Business Segment to accomplish management and financial objectives. **Essential Responsibilities**: 1) Responsible for the overall functioning and performance of the operations business segment. 2) Lead, develop and implement Operational processes and standards to...

  • Customer Care

    2 days ago


    محافظة الغربية, Egypt Zipline Full time

    **ABOUT ZIPLINE**: Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national...


  • محافظة الدقهلية, Egypt Oterra Full time

    **3PL Operations Manager**: **Do you want to help improve food and health around the world?** At Oterra, food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time and as a leading manufacturer of colors from natural sources, we are here...


  • القاهرة, Egypt Foodics Full time

    **Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed...


  • القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Manager, Sales Operations | MAF Properties | Development Business Unit **ROLE SUMMARY** The Sales Operations Manager will oversee and ensure operational compliance and efficiency in managing the project’s property bookings, down-payment mechanisms, and adherence to project Service level Agreements and regulations. This role will...

  • General Manager

    2 days ago


    محافظة القاهرة, Egypt Whitecollars Full time

    **Company Description** As a General Manager, you will oversee the daily operations of the company, drive strategic growth, and ensure that all aspects of the business run smoothly. You will be responsible for managing staff, optimizing operational efficiency, and developing strategies to enhance profitability and customer satisfaction. **Key...

  • Operation Manager

    1 week ago


    القاهرة, Egypt Digital vibes marketing Full time

    Responsibilities: Overseeing Daily Operations: Supervise all operational activities to ensure smooth execution of advertising and marketing campaigns. Ensure internal operations align with quality standards and deadlines. Strategic Planning: Contribute to the development of operational strategies in line with the agency’s goals. Identify operational...


  • القاهرة, Egypt Air Arabia Full time

    **Date**:23 Jan 2025 **Company**:Air Arabia Egypt (E5) **Location**:Cairo, EG **Country**:EG **Job Purpose** To plan, manage, and monitor airside operations to ensure high performance standards, safety compliance, and seamless service delivery in line with company policies and customer expectations. This role ensures adherence to industry safety...