Remote Customer Service

4 days ago

القاهرة, Egypt T-shirt source Full time

**Location**: Remote (Egypt), working California USA time (9:00 AM to 5:00 PM)

As a Remote Customer Service Representative for T-shirt Source, you will play a vital role in providing outstanding service and support to our valued customers while working remotely from Egypt. Your primary responsibility will be to ensure a seamless and enjoyable experience for customers online, with working hours corresponding to California USA time.

**Responsibilities**:

- **Provide Outstanding Customer Service**:

- Listen actively to customers' needs and recommend products or services that best meet their requirements.
- Handle customer complaints or issues with professionalism and empathy, striving for swift resolution and customer satisfaction.
- **Process Orders and Transactions**:

- Accurately process customer orders, including customizations, sizing, and payment transactions, utilizing our order management system.
- Ensure efficient order processing while maintaining attention to detail and accuracy.
- **Product Knowledge and Consultation**:

- Develop a deep understanding of our product offerings, including T-shirt styles, printing techniques, and customization options.
- Provide expert advice and guidance to customers on design choices, color options, and printing methods to help them achieve their desired outcomes.
- **Manage Inquiries and Support Tickets**:

- Assist customers with product information, pricing, shipping details, and order status updates.
- **Collaborate with Team and Production**:

- Maintain clear communication with our team in the USA, including the production team, to ensure seamless coordination and timely fulfillment of customer orders.
- **Maintain Online Presence**:

- Monitor and respond to customer reviews and feedback on our website and social media platforms, fostering positive relationships with customers and addressing any concerns promptly.

**Skills Required**:

- Proficiency in Microsoft Word and Excel for order processing and documentation.
- Basic knowledge of Adobe Photoshop or similar graphic design software for basic image editing and customization tasks.
- Excellent telephone conversation skills, with the ability to communicate clearly and effectively with customers.

**Qualifications**:

- Previous customer service experience in a remote or virtual environment is preferred.
- Excellent English communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Flexible availability to work California USA time (9:00 AM to 5:00 PM).

**Benefits**:

- Competitive salary
- Opportunities for advancement and professional development
- Positive and collaborative remote work environment
- Ability to work from the comfort of your home in Egypt

Pay: E£10,000.00 - E£15,000.00 per month

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

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