Account Manager/customer Success Specialist- Remote
24 hours ago
(Remote Work )
**Responsibilities**
- Manage Canadian client accounts and take timely action to move them through the platform implementation process.
- Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent.
- Provide initial and follow-up training to new customers to ensure they achieve the most value from Parent.
- Follow up on the existing clients as an account manager to ensure their stickiness to the product.
- Hold webinars to educate the customers on new and existing features.
- Identify and implement improvements to our process to increase team efficiency and improve the customer experience.
- Collaborate with other teams to ensure a smooth customer experience.
- Act as the customer advocate by providing input to other Parentteams.
**Job Benefits**:
- Attractive salary
- Professional Development Environment
- Bachelor's degree with 3 + years of experience as an account manager.Professional Background in B2B Enterprises.
- Capability to align with the Canadian time zone for work requirements.
- A project management diploma would bring significant added value to the role.
- Fluent English (Spoken & Written).
- Experience in a fast-paced technology company (SAAS).
- Experience in a customer service organization is a plus.
- Strong analytical skills.
- Excellent Communication Skills.
- Strong organizational skills.
- Positive, Self-managed, and Self-motivated.
- Excellent Time Management Skills.
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