Associate Customer Success Manager

WE ARE LOOKING FOR A NEW TEAM MEMBER IN CAIRO JOIN US An Associate Customer Success Manager (ACSM) plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer journey. Equal parts trusted advisor and product guide, the CSM transforms our client’s business through user adoption of our suite of solutions & crafts the conditions for efficient renewal and upsell growth. WHAT WILL YOU BE DOING?- Create and execute proactive customer engagements (e.g. University workshops & webinars) that help customers to maximize the value derived from LSEG academia solutions post sale and build adoption and advocacy- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities- Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences- Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with account managers- Identify and investigate opportunities to raise to account manager for action and share insights to aid the sales process WHO ARE WE LOOKING FOR?- Research & analysis background & experience- understanding of finance, economics & investment management- knowledge or experience of working in academia environment- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, Excel, MS Office, Datastream)- English & French speaking and writing skills required.- Presentation skills (verbal & written)- Strong interpersonal skills- Ability to learn fast & adapt to dynamic business environment- University degree or relevant work experience in finance, economics & investment WHY JOIN US? A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .