Senior Supply Lead- Experience

2 days ago


مصر, Egypt Careem Full time

Cairo, Egypt

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the Role**

As the Captain Experience Senior Lead, you will collaborate with managers and stakeholders to enhance organizational engagement with captains and define the captains' journey. This role requires a strategic thinker, effective communicator, and a proactive problem solver that collaborates cross-functionally to develop and execute initiatives that elevate captains satisfaction, brand loyalty. In addition, create and maintain detailed end-to-end captain journey maps, and overall service excellence.

**What you'll do**
- Develop and implement a comprehensive captain experience strategy aligned with the company's overall objectives.
- Analyze market trends, customer and captain feedback, and best practices to identify opportunities for enhancement.
- Collaborate with cross-functional teams to identify and streamline captains touchpoints, ensuring a seamless and efficient experience.
- Regularly collect and analyze customer and captain feedback to identify areas for improvement and implement corrective actions.
- Utilize captain insights to drive product and service enhancements.
- Be an advocate and voice for the captain within the organization.
- Build and manage relationships with captains.
- Provide high-level analysis and reporting.
- Report and analyze project results, taking corrective actions when needed.

**What you'll need**
- Strong analytical skills
- Ability to thrive in a fast-paced dynamic environment.
- Ability to handle multiple tasks
- Strategic thinking
- Team player
- Excellent communication skills
- Identify data discrepancies and issues
- Able to swiftly escalate identified concerns to the relevant teams and channels
- Bachelor’s degree
- At least 3 years of relevant work experience

**What we’ll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.


  • Supply Lead, Hcv

    6 days ago


    مصر, Egypt Uber Full time

    **About the Role*** We are looking for a Supply Lead focused on scaling the HCV (Uber Shuttle) Supply base in Egypt. This is a particularly challenging and rewarding role with huge opportunities but also lots of challenges in light of intense competition and complex market dynamics. This role offers a unique opportunity to work on a top priority product...


  • مصر, Egypt SYSTRA Full time

    Country/Region: EG- Field: Engineering- Location: Egypt, EG- Type of Contract: Permanent- Level of experience: 15-20 years- Job number: About SYSTRA The global leader in public transport infrastructure, SYSTRA has specialised in the mass transit and rail market since 1957. The main shareholders of SYSTRA are SNCF and RATP. Its ambition is to serve emerging...

  • She Lead

    6 days ago


    مصر, Egypt Unilever Full time

    Job Title: SHE Lead - Supply Chain Make Main Job Purpose: - (A concise statement setting out the main purpose and objectives of the job.)_ The SHE Corporate Lead is responsible for supporting the Site SHE Lead in all compliance related work in Safety, Environment and Health for the site and supports the deployment of group safety strategies plant wide....

  • Supply Chain Manager

    2 weeks ago


    مصر, Egypt Pipecare Group Full time

    **PIPECARE Group** of Companies - the leading provider of inline inspection services in Oil&Gas field - is looking for the **Supply Chain Manager**. Supply Chain Manager is pivotal player in the Logistics planning process of the Company. Supply Chain Manager is responsible for overseeing and managing company’s overall supply chain and logistics strategy...

  • Supply Planner

    2 weeks ago


    مصر, Egypt Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • مصر, Egypt Apache Corporation Full time

    Company Overview Our primary product is energy, and where there is affordable, abundant energy, people are healthier, have access to better education, and are given greater opportunities to elevate their families to higher standards of living. Nearly 3 billion people — roughly one-third of the global population — live without electricity or without clean...


  • مصر, Egypt Mrsool | مرسول Full time

    **About this Role?** Supply & Performance team lead manages the team that ensures the optimum supply geographically monitors the couriers training, acquisition, performance plus courier payments reporting to operations manager/country manager. **What will you do?** - Track different supply KPIs, analyze them on a regular basis, measure and loo into factors...

  • Supply Planner

    2 weeks ago


    مصر, Egypt Unilever Full time

    **The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

  • Senior Demand

    2 weeks ago


    مصر, Egypt 0301 Beiersdorf LLC Full time

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...


  • مصر, Egypt Tagaddod Full time

    We are looking for an experienced head of supply chain to define and lead the execution of the company’s supply chain strategy. You’ll collaborate with other stakeholders in the Operations and Commercial departments to create effective tactics to optimise our facilities and resources to reduce costs, and increase customer satisfaction. As a director of...