Supply & Performance Team Leader
2 weeks ago
**About this Role?**
Supply & Performance team lead manages the team that ensures the optimum supply geographically monitors the couriers training, acquisition, performance plus courier payments reporting to operations manager/country manager.
**What will you do?**
- Track different supply KPIs, analyze them on a regular basis, measure and loo into factors affecting those KPIs.
- Monitor high demand areas and design push factors to incentive supply availability
- Analyze courier economics and ensure the health of courier pricing
- Regularly running cohort analysis for couriers with different activity levels, tracking change in performance, and coming up with plans to enhance the performance of the different segments.
- Data Modeling for the supply planning process and budgeting
- Running and assessing different growth experiments and building playbooks of best supply practice
- Work on a cross-functional supply growth team that is responsible for driving courier performance through monitoring, experimentation, and prototyping
- Using SQL queries to gather the required data from the database to use them in your day-to-day analyses.
Following up on courier recruitment through organic and vendors to fulfill demand.
Assure the courier training sessions quality to assure customer satisfaction.
Coordinate with marketing and partnership before campaigns start and big partners join.
Creating courier loyalty program by bonus and events to manage larger numbers of couriers increase their efficiency.
Monitor courier's payments and coordinate them with finance for courier satisfaction.
Responsible for optimizing processes, maximizing driver utilization, minimizing order times, and ultimately positively impacting the overall customer experience
Set departmental objectives/KPIs and review and assess ongoing performance of direct reports,
**Requirements**:
Bachelor's Degree in any related discipline.
3-5 years of experience in delivering industry and at least 3 years as Supply Lead.
Excellent communication and presentation skills.
- Excellent Computer skills (Word, Excel, PowerPoint) are a must.
- Good English.
- Problem-solving skills based on data analysis.
- Able to manage and follow up on many projects
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